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ITIL Training

Preparing For ITIL Exams

There are currently four levels of ITIL® qualifications. This page lists our extensive range of courses that will help you achieve ITIL certification, including classroom training and e-learning courses. We also offer a range of Exam Guides to give you the best possible chance of success.

We also work closely with ITIL Accredited Training Organisations (ATOs) to offer a complete range of ITIL certification classroom training, including:


Five good reasons to use our ITIL training service

  • We work with a wide range of accredited, high-quality training providers to assemble a comprehensive range of ITIL training courses. This means you can find and book exactly the training you want, wherever and whenever you want it, while dealing with only one organisation.
  • Through this site you can also access a comprehensive range of supporting books, exam guides, toolkits and other resources that will help to maximise the benefits of any training programme.
  • Our customer service team is committed to supporting you in selecting and attending the training you require. We deal with everything, from taking your booking through to ensuring you've received your course materials, joining instructions and any other information you might need.
  • We offer a unique price guarantee. We guarantee that you will not find the same course at a lower price than ours. If you do, we'll refund the difference – it’s as simple as that.
  • Our previous customers all rate our ITIL classroom training service very highly – ‘it simplified the whole pre-training process enormously’.

Visit our online course directory to view our complete range of locations and dates. Once you have made your choice, let our friendly and helpful team take all the hassle out of booking your training course.

"A big ‘Thank You’ for all you did for me on this exam resit… I have recommended you and the company to my line manager (you never know more people may need ITIL training!)"

- Teresa James, Nottingham City Council


ITIL classroom training course

Our in-house ITIL experts have developed an innovative two-day classroom course that delivers a rapid and cost-effective way of gaining the ITIL Foundation certificate.

ITIL® Foundation (2 Day) Training Course

ITIL® Foundation (2 Day) Training Course

The ITIL® Foundation two-day training course delivers the key facts on ITIL® 2011 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam in a much shorter time, resulting in lower overall costs than longer courses on the same subject.


ITIL e-learning

E-learning is a highly cost-effective option for many people wishing to pursue ITIL certification.

We have an extensive range of options available for ITIL e-learning, including examination options to suit every individual.

ITIL Service Strategy Online Course (150 days)

ITIL Service Strategy Online Course (150 days)

Learn how to successfully implement Information Technology Infrastructure Library (ITIL) Service Strategy best practices, and how to define services, market spaces, customer assets and service assets within Service Strategy. Learn how to conduct strategic assessments, and understand how to manage demand for IT services.

This course will cover:

  • Service Strategy principles
  • Defining service and market spaces
  • Conducting strategic assessments
  • Financial management
  • Service portfolio management
  • Managing demand
  • Driving strategy through the service lifecycle
  • Critical success factors and risks

ITIL Service Design Online Course (150 days)

ITIL Service Design Online Course (150 days)

Learn how to successfully implement ITIL Service Design best practices and how to manage efficient and effective design of new or changing IT services – including requirements management, design constraints, design models and Service Design packages.

This course will cover: 

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes
  • Service Design related activities
  • Organising for Service Design
  • Considerations of technology for Service Design
  • Implementation and improvement of Service Design

ITIL Service Operation Online Course (150 days)

ITIL Service Operation Online Course (150 days)

Learn how to successfully implement ITIL Service Operation best practices.

This course will cover:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising Service Operation
  • Technology considerations
  • Implementation considerations
  • Challenges, critical success factors and risks

ITIL Continual Service Improvement Online Course (150 days)

ITIL® Foundation (2 Day) Training Course

With the ITIL® Continual Service Improvement (CSI) online course, learn how to implement ITIL CSI best practices and how ITIL CSI processes interact with other ITIL Service Lifecycle processes. Understand the roles and responsibilities within CSI and the activities and functions needed to achieve CSI excellence.

This course will cover:

  • Technology for CSI
  • Implementing CSI
  • Critical success factors and risks
  • CSI methods and techniques
  • Organisation for CSI

Speak to an expert

Please contact us to discuss your ITIL training requirements.