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ITIL® 4 Foundation Online Training Course

ITIL® 4 Foundation Online Training Course


SKU: 5430

Globally recognised as the best practice for ITSM (IT service management) ITIL® has more than 5 million certified practitioners worldwide. This three-day course follows the latest iteration of ITIL, and will teach you new ITSM tools as well as giving you a renewed focus on ITSM best practice. By attending and passing the course exam, you will achieve the ITIL® 4 Foundation qualification.

Other ways to learn | Classroom - Distance learning - In-house

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Online exclusive! Get a free copy of ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide when you purchase this training course online - for a limited time only! (T&Cs apply)

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Description

The ITIL® 4 Foundation course outline

ITIL ensures that IT services are aligned to business needs. ITIL 4 is the latest iteration of the ITIL methodology and is recognised around the world as best practice for effective ITSM in any organisation. ITIL 4 offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers the key facts on ITIL v4 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

Need this information to hand? Why not download our product summary with all essential course information you need for budget requests. Download now >>


ITIL® 4 Benefits

  • Includes official course materials & ITIL® exam
  • Receive a free copy of the official ITIL 4 Foundation textbook
  • Accredited by PeopleCert on behalf of AXELOS
  • 24 hours of expert, instructor-led training
  • 9/10 would recommend IT Governance's ITIL training

Who should attend this course?

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organisation that has adopted ITIL
  • Anyone who has an interest in IT service management.

Job titles:

  • Systems/ Network engineer
  • Head of IT
  • IT manager
  • IT support
  • Service desk
  • Service delivery manager

Why choose IT Governance for your training needs?

  • We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. 
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, Live Online, distance learning, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* conditions applicable

Course details

What does the ITIL® 4 Foundation course cover?

  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 15 ITIL practices

Learning outcomes

  • Get to grips with key concepts from Lean, Agile, DevOps, and understand why these are important to deliver business value.
  • Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL 4 Foundation.
  • Interpret the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations.
  • Enhance the efficiency and effectiveness of ITIL tools and techniques within the organisation, to enhance user experience.
  • Apply lean principles and automate standard jobs to optimise the efficiency of ITSM processes.

Course syllabus

Day 1:

  • Module 1 - Introduction to ITIL
  • Module 2 - Key concepts of service management
  • Module 3 - The four dimensions of service management
  • Module 4 - The ITIL service value system

Day 2:

  • Module 4 - The ITIL service value system
  • Module 5 - ITIL management practices

Day 3:

  • Module 5 - ITIL management practices
  • Online Examination

What’s included in this course?

  • Full course materials (digital copy provided as a PDF file);
  • A free copy of the ITIL Foundation, ITIL 4 Edition textbook;
  • The ITIL® 4 Foundation exam; and
  • A certificate of attendance.

What equipment should I bring?

This course is delivered as a WebEx Live Online session. Anyone booked on this course is expected to have a reliable Internet connection at their home or office. You will need to take the exam on a PC, Mac or laptop. Docked devices cannot be used when sitting the exam.

To ensure that the WebEx client works properly on your computer, we recommend using the test session functionality offered by WebEx.


Your complete training programme

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

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Course duration and times

Day 1: 09:00 am – 17:00 pm
Day 2: 09:00 am – 17:00 pm
Day 3: 09:00 am – 17:00 pm


CPD/CPE points

This course is equivalent to 21 CPD/CPE points.

Exams and qualifications

ITIL® 4 Foundation Exam

  • Delivery method: Online
  • Duration: 60 minutes
  • Questions: 40
  • Format: Multiple choice
  • Pass mark: 65%

To sit the online exam you will need:

  • Internet access for the full time of the exam;
  • To deactivate the pop-up blocker; and
  • A working webcam on the machine you are using to sit the exam.

What qualifications will I receive?

ITIL® 4 Foundation


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Prerequisites

Are there any prerequisites for this course?

There are no prerequisites for sitting this course.


Is there any recommended reading?

We recommended purchasing one or more of the following:

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