The first ITIL® 4 publication from the official publisher of the ITIL manuals, is ITIL® Foundation – ITIL 4 Edition. This
book covers the latest evolution of ITIL and the key concepts of the ITIL 4 service management framework.
ITIL brings together a wide body of knowledge and best practices for successful IT service management.
ITIL 4 has evolved from ITIL V3, having reshaped the established ITSM practices including customer experience, value streams and digital transformation. It also embraces new ways of working such as Agile, Lean and DevOps.
With ITIL 4, organisations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. The design of ITIL 4 ensures a flexible, coordinated and integrated system for effective governance and IT-enabled service management.
ITIL® Foundation – ITIL 4 Edition is the first ITIL 4 publication and the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organisations and services. To illustrate how ITIL can be practically applied, ITIL Foundation follows a fictional company on its ITIL journey.
ITIL® Foundation – ITIL 4 Edition will:
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