ITIL Foundation, ITIL 4 Edition

ITIL brings together a wide body of knowledge and best practices for successful IT service management.

ITIL 4 has evolved from ITIL V3, having reshaped the established ITSM practices including customer experience, value streams and digital transformation. It also embraces new ways of working such as Agile, Lean and DevOps.

With ITIL 4, organisations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. The design of ITIL 4 ensures a flexible, coordinated and integrated system for effective governance and IT-enabled service management.

ITIL^® Foundation – ITIL 4 Edition is the first ITIL 4 publication and the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organisations and services. To illustrate how ITIL can be practically applied, ITIL Foundation follows a fictional company on its ITIL journey.

Key Features

ITIL® Foundation – ITIL 4 Edition will:

• Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working;
• Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam; and
• Act as a reference guide that practitioners can use in their work, further studies and professional development.

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