ITIL® 4 Foundation Training Course

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SKU: 5350

Overview:

ITIL® is the globally recognised best practice for ITSM (IT service management) with more than 5 million certified practitioners worldwide. This course follows the latest iteration of ITIL, and will teach you new ITSM tools as well as giving you a renewed focus on ITSM best practice.

Qualification:

ITIL® 4 Foundation, exam included. This course qualifies for 21 CPD/CPE credits.

Course duration:

3 days

UK locations:

Birmingham, Edinburgh, London, Manchester. See venue details.

Other ways to learn:

In-house training

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Price: £1,195.00

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Description

The ITIL® 4 Foundation course outline

ITIL 4 is the updated globally recognised best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers the key facts on ITIL v4 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

Who should attend this course?

IT professionals working within an organisation that has adopted ITIL, and who need to be informed about and contribute to an ongoing service improvement programme. Also, those who require a basic understanding of the ITIL framework and the ITIL Foundation qualification.

Job titles:

Systems/ Network engineer
Head of IT
IT manager
IT support
Service desk
Service delivery manager

Why choose IT Governance for your training needs?

IT Governance is the leading global provider of cyber risk and privacy training. We are leaders in the GDPR (General Data Protection Regulation) and ISO 27001, and all our courses are designed by experts and delivered by experienced trainers.

Course details

What does the ITIL® 4 Foundation course cover?

The key concepts of service management
How the ITIL guiding principles can help an organisation adopt and adapt service management
The four dimensions of service management
The purpose and components of the ITIL service value system
The activities of the service value chain, and how they interconnect
The purpose and key terms of 15 ITIL practices

What’s included in this course?

A professional training venue with lunch and refreshments;
Full course materials (digital copy provided as a PDF file);
The ITIL® 4 Foundation exam; and
A certificate of attendance.

What equipment should I bring?

The exam is an online exam. You will need to bring a ‘pop-up enabled’ laptop or tablet to the venue. Full details on how to access the exam will be provided by email one to two days before sitting the exam.

Your complete training programme

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

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Course duration and times

Day 1: 09:00 am – 17:00 pm
Day 2: 09:00 am – 17:00 pm
Day 3: 09:00 am – 17:00 pm

CPD/CPE points

This course is equivalent to 21 CPD/CPE points.

Exams and qualifications

ITIL® 4 Foundation Exam

The ITIL® 4 Foundation training course includes the ITIL® 4 Foundation examination, which is composed of 40 multiple-choice questions. The exam lasts 60 minutes and the pass mark is 65% (26/40 questions). Successful candidates are awarded their certificate directly by PeopleCert.

What qualifications will I receive?

ITIL® 4 Foundation

How will I receive my exam results and certificates?

Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Prerequisites