ITIL® 4 Foundation Training Course

SKU: 5350

ITIL® is the globally recognised best practice for ITSM (IT service management) with more than 5 million certified practitioners worldwide. This three-day course follows the latest iteration of ITIL, and will teach you new ITSM tools as well as giving you a renewed focus on ITSM best practice. By attending and passing the course exam, you will achieve the ITIL® 4 Foundation qualification.

Worldwide locations | Europe - USA - See all UK training venue details.

Other ways to learn | Live online - Distance learning - In-house

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Description

The ITIL® 4 Foundation course outline

ITIL 4 is the updated globally recognised best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers the key facts on ITIL v4 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

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ITIL® 4 Benefits

Includes official course materials & ITIL® exam
Receive a free copy of the official ITIL 4 Foundation textbook
Accredited by PeopleCert on behalf of AXELOS
24 hours of expert, instructor-led training
9/10 would recommend IT Governance's ITIL training

Who should attend this course?

Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organisation that has adopted ITIL
Anyone who has an interest in IT service management.

Job titles:

Systems/ Network engineer
Head of IT
IT manager
IT support
Service desk
Service delivery manager

Why choose IT Governance for your training needs?

We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. 
Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
Choose the method that suits you – we offer classroom, Live Online, distance learning, e-learning and in-house training options.
Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* conditions applicable

Course details

What does the ITIL® 4 Foundation course cover?

The guiding principles of ITIL 4
The four dimensions of Service Management
The purpose and components of the ITIL service value system
The activities of the service value chain, and how they interconnect
The purpose and key terms of 15 ITIL practices

Learning outcomes

Get to grips with key concepts from Lean, Agile, DevOps, and understand why these are important to deliver business value.
Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL 4 Foundation.
Interpret the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations.
Enhance the efficiency and effectiveness of ITIL tools and techniques within the organisation, to enhance user experience.
Apply lean principles and automate standard jobs to optimise the efficiency of ITSM processes.

Course syllabus

Day 1:

Module 1 - Introduction to ITIL
Module 2 - Key concepts of service management
Module 3 - The four dimensions of service management
Module 4 - The ITIL service value system

Day 2:

Module 4 - The ITIL service value system
Module 5 - ITIL management practices

Day 3:

Module 5 - ITIL management practices
Online Examination

What’s included in this course?

A professional training venue with lunch and refreshments;
Full course materials (digital copy provided as a PDF file);
A free copy of the ITIL Foundation, ITIL 4 Edition textbook;
The ITIL® 4 Foundation exam; and
A certificate of attendance.

What equipment should I bring?

The exam is an online exam. You will need to bring a ‘pop-up enabled’ laptop or tablet to the venue. Full details on how to access the exam will be provided by email one to two days before sitting the exam.

Your complete training programme

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

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Course duration and times

Day 1: 09:00 am – 17:00 pm
Day 2: 09:00 am – 17:00 pm
Day 3: 09:00 am – 17:00 pm

Course locations:

London.

CPD/CPE points

This course is equivalent to 21 CPD/CPE points.

Exams and qualifications

ITIL® 4 Foundation Exam

Delivery method: Online
Duration: 60 minutes
Questions: 40
Format: Multiple choice
Pass mark: 65%

What qualifications will I receive?

ITIL® 4 Foundation

How will I receive my exam results and certificates?

Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Prerequisites