ITIL® 4 Foundation Training Course

Training course outline

ITIL 4 is the updated globally recognised best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers:

• The key facts on ITIL v4 terminology;
• ITIL 4 structure and concepts; and
• Provides essential preparation for the included PeopleCert exam.

   Download training course outline

COVID-19: remote delivery options

We would like to reassure our clients that all training courses will go ahead as scheduled during the current COVID-19 situation. As a company that fully embraces flexible and remote working, we have adjusted our delivery methods to allow you to learn from anywhere. Our Classroom / Live Online delivery option enables you to attend either in person or online. Please also refer to our COVID-19 policy.

ITIL® 4 Foundation training course benefits

See what our previous learners think about this course

“I needed ITIL Foundation to apply for my first IT job as a helpdesk support assistant. The course was intense but despite my IT background (virtually none), I am very pleased to report that I passed first time with 76%.”

- Gary Thomas

Who should attend this course?

• Those who require a basic understanding of the ITIL framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organisation that has adopted ITIL
• Anyone who has an interest in IT service management.

Alternatively, those in any of the below job titles:

• Systems/ Network engineer
• Head of IT
• IT manager
• IT support
• Service desk
• Service delivery manager

Why choose IT Governance for your training needs?

• We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. 
• Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
• Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
• Learn from anywhere – as a company that fully embraces flexible and remote working, we have adjusted our delivery methods to allow you to learn from anywhere. Our Classroom / Live Online delivery option enables you to attend either in person or online.
• Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
• Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* Terms and conditions apply