ITIL® 4 Foundation Distance Learning Course

SKU: 5456

Format: Remote proctoring (Windows systems only)
Published: 25 Sep 2019
Availability: Available

Released in January 2019, ITIL 4 is the latest version of the ITIL framework for IT service management. This course follows the latest iteration of ITIL, and will teach you new ITSM tools as well as giving you a renewed focus on ITSM best practice. By completing the course and passing the exam, you will achieve the ITIL® 4 Foundation qualification.

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Price: £449.00

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Description

ITIL 4 Foundation distance learning course outline

The ITIL 4 Foundation course will:

Provide learners with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working;
Explain the concepts of the service management framework to support learners studying for the ITIL 4 Foundation exam; and
Act as a reference guide that practitioners can use in their work, further studies and professional development.

The benefits of the ITIL® Foundation distance learning course

A combination of learning styles keeps remote learning engaging and improves information retention.
Gain the knowledge to make practical and effective changes to your processes and systems.
Learn in your own time and at your own pace.
Gain a professional qualification to prove your new knowledge.

Who should attend this course?

This course is suited to IT and business students taking their first steps in service management, as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

Why choose IT Governance for your training needs?

We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. 
Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
Choose the method that suits you – we offer classroom, Live Online, distance learning, e-learning and in-house training options.
Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* conditions applicable

Course details

What does the ITIL® 4 Foundation course cover?

The key concepts of IT service management, including defining key words, describing key concepts of creating value and service relationships;
How the seven ITIL guiding principles can help an organisation adopt and adapt service management;
The four dimensions of service management;
The purpose and components of the ITIL service value system;
Activities of the service value chain and how they interconnect;
The purpose and key terms of 15 out of the 35 ITIL practices; and
A deep dive of seven of the ITIL practices.

What’s included in this course?

Access to the course online via our LMS (learning management system).
A free copy of the ITIL Foundation, ITIL 4 Edition textbook.
The ITIL 4 Foundation exam.
Access to a monthly security bulletin on the LMS put together by our in-house information security experts to keep you up to date with the latest threats. To see an example, click here.

Your complete training programme

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

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CPD/CPE points

This course is equivalent to 21 CPD/CPE points. These points are delivered through video learning and activities, with any self-study points being additional.

Exams and qualifications

ITIL® 4 Foundation Exam

Delivery method: Online
Duration: 60 minutes
Questions: 40
Format: Multiple choice
Pass mark: 65%

What qualifications will I receive?

ITIL® 4 Foundation

How will I receive my exam results and certificates?

Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Prerequisites