ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

SKU: 5524

Authors: Claire Agutter
Publishers: ITGP

Format: Softcover
ISBN13: 9781787782136
Pages: 90
Published: 16 Apr 2020
Availability: Available now

Format: PDF
ISBN13: 9781787782143
Pages: 77
Published: 16 Apr 2020
Availability: Available now

Format: ePub
ISBN13: 9781787782150
Pages: 77
Published: 16 Apr 2020
Availability: Available now

Format: Kindle
ISBN13: 9781787782167
Pages: 77
Published: 16 Apr 2020
Availability: Available now

The perfect revision guide, this book provides a clear and focused overview of the facts you need to prepare for the ITIL® 4 Foundation exam. It’s designed to help candidates on ITIL 4 training courses and self-study students and is fully aligned with the Foundation course syllabus. 

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Price: £19.95

Product overview
About the author

Overview

All the facts you need to pass your ITIL® 4 Foundation exam

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.

The ultimate revision guide

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

Provides definitions of the key terms and concepts used in ITIL 4;
Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

Replacing ‘change control’ with ‘change enablement’ throughout;
The removal of ‘IT’ from the definition of a change; and
Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.

"Love the Essentials book because everything that is absolutely necessary for a successful exam is ‘right there.’ It’s a great supplemental information source for training as it provides another way for candidates to learn/retain the information…. Plus, it’s so darn handy – memories of the old ITIL® Pocket Guides!”

- S. D. Van Hove, Ed.D., FSM®, SED-IT, CEO & Founder

About the author

Claire Agutter

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader in Technical Support and Service Management and was part of the team that won itSMF UK’s 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.

After providing training to thousands of successful Foundation candidates, Claire has written this book to provide essential guidance for ITSM practitioners preparing for their ITIL® 4 Foundation exam. The book also provides practical guidance on the application of ITIL and ITSM concepts in their workplace. 

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