What is ITIL?
ITIL is the most widely used approach for ITSM (IT service management) in the world. It provides a practical framework for planning, designing, delivering, supporting and improving IT services. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance on how to use IT as a tool to facilitate business change, transformation and growth.
IT Governance ITIL 4 books
IT Governance sources and distributes the world’s best selection of ITIL and ITSM books.
Our sister company IT Governance Publishing creates innovative ITSM titles that complement the core ITIL books.
These cover everything from passing the ITIL Foundation exam and taking your first steps into an ITIL workplace, to IT service metrics, ITIL process management and ISO/IEC 20000 – the international standard for ITSM.