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ITIL® 4 Foundation Self-Paced Online Course

ITIL® 4 Foundation Self-Paced Online Training Course


SKU: 5456
Format: 1 course with exam
Availability: Available
Format: 2 - 4 courses with exam
Availability: Available
Format: 5 - 8 courses with exam
Availability: Available
Format: 9 - 12 courses with exam
Availability: Available
Format: 13 - 16 courses with exam
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Format: 17 - 20 courses with exam
Availability: Available
  • Fully updated for ITIL® 4 with four hours of pre-recorded videos, knowledge checks, sample exams and glossary of terms.
  • Achieve an ITIL 4 qualification and join 5 million certified practitioners worldwide.
  • Work at your own pace with self-paced online training, a more affordable, flexible and less disruptive way to study. Find out more.
  • Learn from anywhere with our Self-Paced, Classroom and Live Online options that allow you to study your way, keeping travel and costs down to a minimum.
  • Successful completion of the course and exam awards the ITIL® 4 Foundation qualification and 21 CPD/CPE points.

Save up to 30% per delegate when you buy multiple self-paced training courses online.

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Price: £495.00
ex. VAT
Step 2 - Select number of delegates
Description

Training course outline

The ITIL 4 Foundation course will:

  • Provide learners with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working;
  • Explain the concepts of the service management framework to support learners studying for the ITIL 4 Foundation exam; and
  • Act as a reference guide that practitioners can use in their work, further studies and professional development.

ITIL® 4 Foundation Self-Paced Online Training Course benefits:

 Bite-sized learning

Pre-recorded online course, enabling you to learn in easy, manageable bite-sized chunks.

 Study at your own pace

Learn at a time, place and pace that suits you.

 Learning support

Comes with a learner guide to be read alongside the video modules.

 Test your knowledge

Knowledge-check questions at the end of each module help you gauge what you’ve learned.

 Show your knowledge

Gain a professional ITIL 4 qualification to prove your knowledge to employers worldwide.

 Improve your processes and systems

Use your knowledge to make practical and effective changes to processes and systems.


9/10

would recommend IT Governance's ITIL training course


Who should attend this course?

This course is suited to IT and business students taking their first steps in service management, as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.


Why choose IT Governance for your training needs?

  • We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. 
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, instructor-led online, self-paced online, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* conditions applicable

Course details

What does this course cover?

  • The key concepts of IT service management, including defining key words, describing key concepts of creating value and service relationships;
  • How the seven ITIL guiding principles can help an organisation adopt and adapt service management;
  • The four dimensions of service management;
  • The purpose and components of the ITIL service value system;
  • Activities of the service value chain and how they interconnect;
  • The purpose and key terms of 15 out of the 35 ITIL practices; and
  • A deep dive of seven of the ITIL practices.

What’s included in this course?

  • Access to the course online via our LMS (learning management system);
  • A free copy of the ITIL Foundation, ITIL 4 Edition textbook;
  • The ITIL 4 Foundation exam; and
  • Access to a monthly security bulletin on the LMS put together by our in-house information security experts to keep you up to date with the latest threats. To see an example, click here.

What equipment do I need?

You will need a computer for the duration of this course.


Course duration and times

This self-paced online course consists of six modules of pre-recorded videos and exercises, which are available at any time for one year.


Are there any prerequisites for this course?

There are no prerequisites for sitting this course.


Is there any recommended reading?

We recommended purchasing one or more of the following:

Exams and qualifications

ITIL® 4 Foundation exam

  • Delivery method: Online
  • Duration: 60 minutes
  • Questions: 40
  • Format: Multiple choice
  • Pass mark: 65%

This course is equivalent to:

21

CPD points


What qualifications will I receive?

ITIL® 4 Foundation


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest.

Fulfilment

Fulfilment of your self-paced training course

After you have completed your order, you will receive a sales receipt and a “Thank you for your order” confirmation email with the following steps (if you don’t receive these emails, please check your junk folder).


Delegate information

You must provide the required delegate information and a valid email address that the delegate can access during the course. This applies whether you have made the booking for yourself or on behalf of someone else.

Please note: You are unable to change the email address of the delegate once it has been added. Please ensure it is correct before submitting.


Accessing the course

If the delegate(s) is a new customer, they will receive an email from noreply@grcelearning.com with instructions on how to access the LMS (learning management system). If they don’t receive this email, please ask them to check their junk folder.

If you have accessed the LMS previously, please log in using your existing credentials. You can access the LMS any time from your My Account page.

Once you have logged in to the LMS, you can download the course material immediately.


Exams

 Important information: Please read our examination guide before scheduling your exam.

Please note that all exams are now online, so delegates will need a pop-up enabled laptop to sit an exam. When you’re ready to take your exam, please log in to your My Account page, scroll down to the ‘Self-paced online training courses’ section and click the ‘Course completed’ button. A member of our team will then be in touch to provide exam details.

FAQs

FAQs

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