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ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support


SKU: 5774
Format: 90 days online access
Format: 150 days online access
  • Builds on the concepts introduced in the ITIL® 4 Foundation course.
  • Study duration: 18 hours across 5 modules.
  • Suitable for IT practitioners and leaders who hold the ITIL 4 Foundation certificate.
  • Key component of the ITIL 4 Managing Professional stream.
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Price: £701.00
ex. VAT
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Course overview

Course overview

The ITIL 4 Specialist: Create, Deliver and Support course follows up on the concepts introduced in the ITIL 4 Foundation course. The course comprises five modules that focus on a practical and holistic approach to operating and improving service management methods, including insight into creating value streams for new services and user support. CDS is ideal for IT practitioners and leaders who are seeking to improve their organisation’s service management methods and IT-enabled digital products and services.


Are there any prerequisites for this course?

  • Candidates must hold the ITIL 4 Foundation certificate and be able to demonstrate that they have undertaken accredited training before taking the CDS exam.
  • Course options: 90-day and 150-day courses are available.
  • This course is provided by ITSM Zone, an AXELOS ATO (Accredited Training Organization).
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course details

Modules and lessons covered in this course:

Module 1: SVS Key Concepts and Challenges

  • Lesson 1 – Organizational Structures
  • Lesson 2 – Culture, Competencies, and Teams
  • Lesson 3 – SVS Key Concepts and Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning and Resource Management
  • Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
  • Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2

Module 2: Value Streams for New Services

  • Lesson 1 – Reviewing Service Value Chains and Service Value Streams
  • Lesson 2 – Practices that Contribute to a Value Stream for a New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design and Software Development and Management Practices
  • Lesson 7 – Service Validation and Testing
  • Lesson 8 – Release Management and Deployment Management

Module 3: Value Streams for User Support

  • Lesson 1 – Using a Value Stream to Provide User Support
  • Lesson 2 – Practices that Contribute to a Value Stream for User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring and Event Management

Module 4: Know how to Create, Deliver and Support Services

  • Lesson 1 – Managing the Workload
  • Lesson 2 – Options for Service Delivery

Module 5: Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Exam

ITIL 4 Specialist: Create, Deliver and Support online exam

  • Delivery method: Online, webcam proctored.
  • Duration: 90 minutes
  • Questions: 40
  • Format: Closed book, multiple choice
  • Pass mark: 70%

What qualifications will I receive?

ITIL 4 Specialist: Create, Deliver and Support


How will I receive my exam results and certificates?

Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.

Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.

Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.


Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee.

Fulfilment

Fulfilment

After you have completed your order, we will supply ITSM Zone with your email address and details of the course you have purchased. You will receive a welcome email from ITSM Zone within one working day containing instructions and important information about the online course you have purchased from us.

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