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The ITIL 4 Specialist: Create, Deliver and Support course follows up on the concepts introduced in the ITIL 4 Foundation course. The course comprises five modules that focus on a practical and holistic approach to operating and improving service management methods, including insight into creating value streams for new services and user support. CDS is ideal for IT practitioners and leaders who are seeking to improve their organisation’s service management methods and IT-enabled digital products and services.
This course includes the official ITIL® 4: Create, Deliver and Support publication in e-book format.
Module 1: SVS Key Concepts and Challenges
Module 2: Value Streams for New Services
Module 3: Value Streams for User Support
Module 4: Know how to Create, Deliver and Support Services
Module 5: Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
ITIL 4 Specialist: Create, Deliver and Support
Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.
Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee.
After you have completed your order, we will supply ITSM Zone with your email address and details of the course you have purchased. You will receive a welcome email from ITSM Zone within one working day containing instructions and important information about the online course you have purchased from us.