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The ITIL 4 Specialist: Drive Stakeholder Value course offers a follow-up to the concepts introduced in the ITIL 4 Foundation course. The course comprises nine modules that focus on the engagement and interaction between a service provider and its customers, users, suppliers and partners. It provides the tools to allow candidates to understand how their organisation can increase stakeholder satisfaction by converting demand into value via IT-enabled services, through insight into customer journeys, defining service offerings, knowing how to ensure continual value co-creation, and realising and validating service value.
This course includes the ITIL® 4: Drive Stakeholder Value official publication in e-book format.
Module 1: Customer Journeys
Module 2 – Targeting Markets and Stakeholders
Module 3 –Fostering Stakeholder Relationships
Module 4 – How to Shape Demand and Define Service Offerings
Module 5 – How to Align Expectations and Agree Service Details
Module 6 – Onboarding and Offboarding
Module 7 – Continual Value Co-Creation
Module 8– Realizing and Validating Service Value
Module 9 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
ITIL 4 Specialist: Drive Stakeholder Value
Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.
Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee.
After you have completed your order, we will supply ITSM Zone with your email address and details of the course you have purchased. You will receive a welcome email from ITSM Zone within one working day containing instructions and important information about the online course you have purchased from us.