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ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

SKU: 3381
Publishers: IT Governance Publishing
Format: Microsoft Office suite
ISBN13: 9781849286466
  • A complete set of documentation templates that are easy to use, customisable and fully compliant with the latest iterations of ITIL® and ISO 20000;
  • Helpful dashboards and gap analysis tools to ensure complete ITSM coverage; and
  • Direction and guidance from ITIL and ISO 20000 service management experts.
Price: £595.00
ex vat
Description 

The ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit overview

Adopting ITSM best practice and putting the appropriate processes and procedures in place within an organisation can be difficult. With this AXELOS accredited toolkit, you will have all the direction and tools at hand to streamline your project.

Designed and developed by ITIL and ISO 20000 service management experts, this toolkit provides all the policies, procedures and tools to enable organisations to assess their current levels of service management and implement processes to deliver quality services, while meeting regulatory and legal requirements.


Why choose the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit?

  • Get professional guidance so you can become your own expert, saving time and avoiding mistakes;
  • Work from AXELOS-accredited documentation that will improve your processes and procedures; and
  • Embed the documentation in your organisation quickly and easily by using the pre-formatted templates.

Toolkit features

  • More than 100 documents, including templates, case studies and a complete set of the policies and procedures you need to assess you current service management level.
  • Project tools to help you effectively implement new processes.
  • Documents providing direction and guidance from ITIL and ISO 20000 service management experts

Take a look inside our toolkits 

Course details

What’s included in the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit?

  • A complete set of mandatory and supporting documentation templates
  • Helpful project tools to ensure complete ITSM coverage - including:
    • SMS Overview
    • Gap Analysis and Audit Checklist Tool
    • Project Implementation Plan
    • SMS Dashboard
  • Guidance documents - including:
    • Quick Start Guide
    • SMS Guidelines
    • User Input worksheet
    • Service Management System Manual

View the full contents list of the toolkit here >>

Technical information

Technical Specifications

  • This toolkit is available for immediate download. After purchasing, you will receive an email with a download link.
  • We provide a free 12-month update service*, ensuring that you get all recent updates with any improvements and changes that we make. Your feedback is vital to the development of our toolkits, as is the consultant and client work we do, so please get in touch and let us know if you find that there is room for improvement.
  • We provide an unlimited drafting support service. Unlimited drafting support entails help setting up, customising and using the templates, including help interpreting the document structure.
  • Drafting support does not extend to consultancy and implementation advice, as the toolkit is a project resource, not an out-of-the-box solution. Documentation toolkits, like a standard or regulation, are designed to be used by organisations of all types and sizes. Organisations may need to develop specific content relevant to their internal processes and activities.
  • This toolkit is compatible with Office 2016, 2013, 2010 & 2007. If you use one of these Office versions on a MAC, or are using an older version of Office, please contact us. 

* Updates based on new editions of a Standard or Regulation are not included.

FAQs

What is a documentation toolkit?

Most management systems, compliance and certification projects require documented policies, procedures and work instructions. ITGP toolkits are a comprehensive resource, designed and field-tested to meet specific documentation requirements.

A toolkit is a collection of customisable templates written by industry experts to help you produce documentation that meets the requirements of your chosen management system standard, compliance or certification project.


Why would I want a documentation toolkit?

Our documentation toolkits are designed to minimise the time and money that an organisation spends writing and developing the documents themselves.


Can I see more sample documents before purchasing?

We would be more than happy to help with that. Please contact us at ssmith@itgovernancepublishing.co.uk with the document that you would like to view. All documents can be found in the contents list.


Why are there square brackets found in the sample documents?

These square brackets represent content that has been removed for sample purposes. Once purchased, you will see the full content.


Can I print and edit the sample documents?

No, the sample documents contained in this trial cannot be printed or amended. If you purchase the full toolkit you will be able to customise the documents and print as necessary.


Will it work in my organisation?

Our documentation toolkits are suitable for organisations of any type or size, whether they are in the public or private sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.


Is the toolkit a software product that I need to install?

No, it is not a software product that you need to install. However, the documents use a certified macro that enables you to set document classification levels and to quickly fill in certain repetitive fields throughout the documentation templates, such as your company logo, name and address. Our code has a signed certificate verifying that we are the publishers.


Will the macros work on my Mac or older versions of Word?

No, the macros we have created do not work under these versions. The macros allow you to populate relevant fields in the documentation with your business details. The issue between the two versions of Office (running on Windows vs running on Mac) is that the Office VBA module and content controls supported on Windows PC are not supported by Office on Mac, and our templates have been built in a Windows Office environment using such features. 

The toolkit will still function on a Mac or with older versions of Office, but repetitive fields that would have been completed by the macro will not be populated and will have to be completed manually.

If you have a Mac or an older version of Word, please contact us and we can send you the relevant toolkit. Please email us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.


Can we use the toolkit for multiple companies?

Our copyright notice does not allow for this. You can only use the toolkit once per organisation. If you require more than one toolkit, for example if you are a consultant, please get in touch to discuss copyright terms and discounts for multiple purchases. 


Can I buy only specific documents?

Yes! You can find out more information on individual templates here. Or alternatively look at our Build Your Own Toolkit service.


What payment methods can I use to purchase the toolkit?

You can purchase our toolkits straight from our secure payment platform, but we do have alternative options. Please contact us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000 if you would like to use an alternative payment method.


Can I purchase more than one toolkit?

Of course! We have no restrictions on how many toolkits can be purchased at a time. Some of our toolkits can be integrated with each other through bolt-ons. Please let us know if you would like further information.


Can I speak to someone if I have any queries?

Absolutely. You can speak to our friendly team who are always happy to help. You can contact them at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.


Are the toolkits fit to use ‘straight out of the box’?

Toolkits are not an out-of-the-box solution for your project, so you will need to do more than ‘fill in the blanks’. Our documentation toolkits provide a framework for documenting your project, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.

Compliance, management systems and certification projects are complex and require a lot more work than just documentation, and this should be considered when purchasing a toolkit.


Do you offer refunds and returns?

As documentation toolkits cannot be physically returned, we are unable to offer refunds. Please check that your chosen format is suitable for your computer environment before completing your purchase.

For more information, please see our terms and conditions. If you have any concerns, please contact us at ssmith@itgovernancepublishing.co.uk.

For further information, or for help post-purchase, please visit our FAQs page.

Customer Reviews

(4.00)stars out of 5
# of Ratings: 1
1. on 12/06/2014, said:
4 stars out of 5
The toolkit is really comprehensive (at least the most comprehensive toolkit in that price range) and it gave us opportunity to better understand the scope and what is needed for implementation of ITIL processes.
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