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As part of your ISO 20000 IT service management system (ITSMS) implementation project, you will need to create documentation and monitor plans, policies and procedures for your various processes. With this toolkit, you will have all the direction and tools at hand to streamline your project.
Designed and developed by ISO 20000 lead auditors and consultants, and enhanced by more than ten years of customer feedback and continual improvement, this ISO 20000 toolkit provides all the ITSMS documents you need to comply with the Standard.
This toolkit is compatible with Office 2016, 2013, 2010. If you use one of these Office versions on a MAC, or are using an older version of Office, please contact us.
* Updates based on new editions of a Standard or Regulation are not included.
Most management systems, compliance and certification projects require documented policies, procedures and work instructions. ITGP toolkits are a comprehensive resource, designed and field-tested to meet specific documentation requirements.
A toolkit is a collection of customisable templates written by industry experts to help you produce documentation that meets the requirements of your chosen management system standard, compliance or certification project.
Our documentation toolkits are designed to minimise the time and money that an organisation spends writing and developing the documents themselves.
We would be more than happy to help with that. Please contact us at ssmith@itgovernancepublishing.co.uk with the document that you would like to view. All documents can be found in the contents list.
These square brackets represent content that has been removed for sample purposes. Once purchased, you will see the full content.
No, the sample documents contained in this trial cannot be printed or amended. If you purchase the full toolkit you will be able to customise the documents and print as necessary.
Our documentation toolkits are suitable for organisations of any type or size, whether they are in the public or private sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.
No, it is not a software product that you need to install. However, the documents use a certified macro that enables you to set document classification levels and to quickly fill in certain repetitive fields throughout the documentation templates, such as your company logo, name and address. Our code has a signed certificate verifying that we are the publishers.
No, the macros we have created do not work under these versions. The macros allow you to populate relevant fields in the documentation with your business details. The issue between the two versions of Office (running on Windows vs running on Mac) is that the Office VBA module and content controls supported on Windows PC are not supported by Office on Mac, and our templates have been built in a Windows Office environment using such features.
The toolkit will still function on a Mac or with older versions of Office, but repetitive fields that would have been completed by the macro will not be populated and will have to be completed manually.
If you have a Mac or an older version of Word, please contact us and we can send you the relevant toolkit. Please email us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.
Our copyright notice does not allow for this. You can only use the toolkit once per organisation. If you require more than one toolkit, for example if you are a consultant, please get in touch to discuss copyright terms and discounts for multiple purchases.
Yes! You can find out more information on individual templates here. Or alternatively look at our Build Your Own Toolkit service.
You can purchase our toolkits straight from our secure payment platform, but we do have alternative options. Please contact us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000 if you would like to use an alternative payment method.
Of course! We have no restrictions on how many toolkits can be purchased at a time. Some of our toolkits can be integrated with each other through bolt-ons. Please let us know if you would like further information.
Absolutely. You can speak to our friendly team who are always happy to help. You can contact them at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.
Toolkits are not an out-of-the-box solution for your project, so you will need to do more than ‘fill in the blanks’. Our documentation toolkits provide a framework for documenting your project, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.
Compliance, management systems and certification projects are complex and require a lot more work than just documentation, and this should be considered when purchasing a toolkit.
As documentation toolkits cannot be physically returned, we are unable to offer refunds. Please check that your chosen format is suitable for your computer environment before completing your purchase.
For more information, please see our terms and conditions. If you have any concerns, please contact us at ssmith@itgovernancepublishing.co.uk.
For further information, or for help post-purchase, please visit our FAQs page.