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ISO 20000 Toolkit

ISO 20000 Toolkit

SKU: 5497
Publishers: IT Governance Publishing
Format: Cloud Annual Subscription
ISBN13: 9781787781870
Availability: Available
  • Streamline your ISO 20000 compliance project and quickly embed model documentation with more than 80 pre-written, customisable templates, policies, procedures, work instructions and records.
  • Developed by an ISO 20000 lead auditor and ITSM (IT service management) consultant, so you can be sure you’re on the right track.
  • Ensure full coverage of the Standard with the comprehensive compliance tools, including the Gap Analysis Tool, Competence Matrix and the Document Control and Responsibilities tool.
  • Reduce your implementation costs and time spent generating your service management documentation.
  • Flexible payment with annual renewals. (T&Cs apply)

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)1474 556685.

Annual subscription year 1
Price: £395.00
ex. VAT
Annual subscription thereafter £100.00ex. VAT
 
Overview

How does our ISO 20000 Toolkit help you comply?

 Discover where you sit on the compliance scale

Measure your current level of ISO 20000 compliance by assessing your existing arrangements with the Gap Analysis Tool and identify the steps needed to achieve compliance.

 Improve visibility of your compliance project

Effectively coordinate and manage your documentation with the Document Control and Responsibilities tool and ensure key roles and responsibilities are identified.

 Determine the competences required for specific roles

Understand the skills needed for specific roles with the Competence Matrix, and easily track, record and demonstrate who has completed staff training.

 Ensure full coverage

Implement the required policies and procedures with the Mapping Guide, which includes updates from the latest iteration of the Standard so you can ensure complete, up-to-date compliance.

 Understand who is responsible for each task

Use the Document Control and Responsibilities spreadsheet to understand where certain tasks, functions and responsibilities sit within your organisation.

Download sample documents


Anytime access with DocumentKits

  • Access your documentation anywhere, at any time through the online DocumentKits platform, ensuring your organisation can always access and edit them, regardless of operating system.
  • Customise the templates with your company logo and automatically populate a number of fields, including roles and documentation classification, speeding up your documentation process.
  • Reduce duplication and effort by easily integrating your documentation with other toolkits on the platform.
  • Tooltips and guidance notes provide definitions and expert instruction so you can easily complete the customisable free-text sections.
  • Easily extract files in PDF format to save on shared servers or intranets, or wherever you need them.
  • Collaborate with team members and share the workload with this Cloud-based platform, which includes access for up to ten users per year.
  • Unlimited support for account set-up and guidance using the platform.

Why choose IT Governance?

  • Our ISO 20000 Toolkit has been developed by industry experts, so you can be sure your documentation is accurate and fully compliant with the Standard.
  • Reduce your implementation costs and time spent generating your ISO 20000 documentation with instant access to the Cloud-based DocumentKits platform, compatible with any device.
  • Trust the experts and shop with confidence like the 9,000 organisations that are already using our toolkits.
  • The de facto standard for toolkits – we pioneered the toolkit for BS 7799 (the forerunner to ISO 27001) implementation and have rolled out the framework to multiple standards and regulations.
  • We are the experts – all of our documentation toolkits are designed and written by subject matter experts, ensuring that our customers benefit from real-world best practice.
  • We listen – customer feedback is vital to product development, helping us to lead the market and drive customer satisfaction. All DocumentKits toolkits are continually updated and modified.

Companies that have purchased our toolkits

Why

Benefits

Why opt for our ISO 20000 Toolkit?

 Comply without breaking the bank

A fast and cost-effective route to compliance without the added expense of consultancy.

 Guaranteed compliance

Aligned to the clauses and controls of ISO 20000 to ensure complete coverage of the Standard.

 Ensure you’re on the right track

The toolkit manual guides you through each section of the Standard and links directly to the corresponding documents in the toolkit.

 Ongoing compliance

We continually update and improve our toolkits based on customer feedback to ensure simple, straightforward implementation.

 Audit trail

Record actions and measure improvements for certification and audits.

 Quick and easy

Get the job done quicker with our ready-made, customisable tools and templates.

 World-leading toolkits

We have spent thousands of hours over the past 20 years developing our toolkits, so you don’t need to waste your time reinventing the wheel.

 Professional guidance

Get professional guidance so you can become your own expert, saving thousands of pounds and avoiding mistakes.

What's included?

ISO 20000 Toolkit contents

Manual and guidelines

Project Tools

 Section 4 – Context of Organisation

Section 5 – Leadership

Section 6 - Planning

Section 7 - Support of the Service Management System

Section 8 - Operation of the Service Management System

Section 9 – Performance Evaluation

Section 10 - Improvement

Blank Templates


 

Download sample documents

Technical & FAQs

Technical information

  • All our documentation toolkits are electronically fulfilled and accessible via DocumentKits, our online platform.
  • Your subscription includes access for up to ten users.
  • The DocumentKits platform is compatible with all devices, operating systems and applications.
  • You will need to use the latest version of your chosen web browser (e.g. Chrome, Edge, Firefox or Internet Explorer).

FAQs

What format are the files in? 

Is it suitable for my organisation? 

Can we use the toolkit for multiple companies? 

Is the toolkit a software product that I need to install? 

How will I receive the toolkit? 

Are the toolkits fit to use ‘straight out of the box? 

Can I edit the documentation for my organisation? 

What support do you provide? 

Do you offer refunds and returns? 


End-User DocumentKits Agreement

If you are thinking about purchasing a toolkit, please click here to review the end-user licence agreement for DocumentKits.

For more information, visit our DocumentKits FAQ page.

Customer Reviews

(5.00)stars out of 5
Number of reviews: 1
1. on 28/05/2015, said:
5 stars out of 5
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