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ISO 20000 Toolkit

ISO 20000 Toolkit

SKU: 5497
Publishers: IT Governance Publishing
Format: Cloud Annual Subscription
ISBN13: 9781787781870
Published: 01 Mar 2020
Availability: Available
  • Streamline your ISO 20000 compliance project and quickly embed model documentation with more than 80 pre-written, customisable templates, policies, procedures, work instructions and records.
  • Developed by an ISO 20000 lead auditor and ITSM (IT service management) consultant, so you can be sure you’re on the right track.
  • Ensure full coverage of the Standard with the comprehensive compliance tools, including the Gap Analysis tool, Competence matrix, Document Control and Responsibilities tool, and the Roles and Responsibilities matrix.
  • Reduce your implementation costs and time spent generating your service management documentation with instant access to the Cloud-based DocumentKits platform, compatible with any device.
  • Avoid mistakes with notes and guidance for each customisable free-text section.
  • Collaborate with team members and share the workload with DocumentKits, which includes access for up to ten users per year.
  • Flexible payment with annual renewals. (T&Cs apply)

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)1474 556685.

Annual subscription year 1
Price: £395.00
ex. VAT
Annual subscription thereafter £100.00ex. VAT

Why opt for our ISO 20000 toolkit?

 Comply without breaking the bank

A fast and cost-effective route to compliance without the added expense of consultancy.

 Guaranteed compliance

Aligned to the clauses and controls of ISO 20000 to ensure complete coverage of the Standard.

 Ensure you’re on the right track

The toolkit manual guides you through each section of the Standard and links directly to the corresponding documents in the toolkit.

 Ongoing compliance

We continually update and improve our toolkits based on customer feedback to ensure simple, straightforward implementation.

 Audit trail

Record actions and measure improvements for certification and audits.

How does our toolkit help you comply?

 Discover where you sit on the compliance scale

Measure your current state of compliance by assessing your existing arrangements with the Gap Analysis tool and identify the steps needed to achieve compliance.

 Improve visibility of your compliance project

Effectively coordinate and manage your documentation with the Document Control and Responsibilities tool and ensure key roles and responsibilities are identified.

 Determine the competences required for specific roles

Understand the skills needed for specific roles with the Competence Matrix, and easily track, record and demonstrate who has completed staff training.

 Ensure full coverage

Implement the required policies and procedures with the helpful Mapping tool, which includes updates from the latest iteration of the Standard so you can ensure complete, up-to-date compliance.

 Understand who is responsible for each task

Use the Roles and Responsibilities matrix to understand where certain tasks, functions and responsibilities sit within your organisation.

Companies that have purchased our toolkits


Why choose IT Governance?

  • Our ISO 20000 Toolkit has been developed by industry experts, so you can be sure your documentation is accurate and fully compliant.
  • Speed up your documentation process by adding your company logo and customising roles to automate input of common fields.  
  • Easily track and record progress for stakeholders.
  • Trust the experts and shop with confidence like the 9,000 organisations that are already using our toolkits.
  • Unlimited support for account set-up and guidance using the DocumentKits platform.
Course details

ISO 20000 Toolkit contents

Manual and guidelines

Project Tools

 Section 4 – Context of Organisation

Section 5 – Leadership

Section 6 - Planning

Section 7 - Support of the Service Management System

Section 8 - Operation of the Service Management System

Section 9 – Performance Evaluation

Section 10 - Improvement

Blank Templates

Edit and manage all your documents online with DocumentKits

Take a look inside our toolkits and discover how the customisable templates and easy-to-use dashboards can help you cut implementation costs and reduce errors. 

Technical information

Technical information

  • All our documentation toolkits are electronically fulfilled and accessible via DocumentKits, our online platform.
  • Your subscription includes access for up to ten users.
  • The DocumentKits platform is compatible with all devices, operating systems and applications.
  • You will need to use the latest version of your chosen web browser (e.g. Chrome, Edge, Firefox or Internet Explorer).


What format are the files in? 

Is it suitable for my organisation? 

Can we use the toolkit for multiple companies? 

Is the toolkit a software product that I need to install? 

How will I receive the toolkit? 

Are the toolkits fit to use ‘straight out of the box? 

Can I edit the documentation for my organisation? 

What support do you provide? 

Do you offer refunds and returns? 

End-User DocumentKits Agreement

If you are thinking about purchasing a toolkit, please click here to review the end-user licence agreement for DocumentKits.

For more information, visit our DocumentKits FAQ page.

Customer Reviews

(5.00)stars out of 5
# of Ratings: 1
1. on 28/05/2015, said:
5 stars out of 5
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