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DocumentKits FAQs

I’m thinking about purchasing a toolkit…

  • What format are the files in?

    The toolkit files are accessible via DocumentKits, our online platform, within which you can view and customise the templates in line with your organisation’s policies, processes and procedures. Tools and documentation dashboards, where provided, will be in downloadable Excel format, and guidance documents are provided as downloadable PDFs. The customised toolkit documents can be downloaded in PDF format.

  • Is it suitable for my organisation?

    Our documentation toolkits are suitable for organisations of any type or size and in any sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.

  • How can I purchase the documentation toolkit?

    You can purchase the documentation toolkit from our online shop using our secure payment platform, or if you’d prefer to speak to someone, you can contact us here. We are ISO 27001-certified and PCI-compliant.

    Toolkits are available as an annual subscription with an initial first year charge, followed by a recurring annual fee on the anniversary of purchase. Please refer to the product page of the toolkit(s) you are interested in for the specific pricing.

  • Can we use the toolkit for multiple companies?

    You will be purchasing a single subscription to the toolkit for use in one organisation only. If you wish to use the toolkit in multiple companies, then please contact us here to discuss your requirements. 

  • Is the toolkit a software product that I need to install?

    No. The toolkit is accessible via DocumentKits, our online platform, which runs in a web browser.

  • How will I receive the toolkit?

    All documentation toolkits are electronically fulfilled. Once you purchase the toolkit, you will be taken to a web page and asked to enter some basic information about your organisation to allow the toolkit to be configured within DocumentKits. You will also receive an email with your username and temporary password, with details on how to access the system.

  • Are the toolkits fit to use ‘straight out of the box’?

    The toolkits are not an out-of-the-box solution; depending on your implementation project, you will need to add details to the templates that match what your company does and what it should be doing. Compliance, management system and certification projects are complex and require a lot more work than just documentation, so this should be considered when purchasing a toolkit.

    Our documentation toolkits provide a framework for documenting your compliance with standards and regulations, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.

    We offer a wide range of packaged solutions to help you as much, or as little, as you need.

  • Can I edit the documentation for my organisation?

    Yes – please do!

    Our toolkits contain free-text areas where you are prompted to customise the information according to your organisation’s own policies, procedures and records.

  • Can I speak to someone about my organisation’s requirements before I purchase?

    Absolutely. Our friendly team is happy to discuss your requirements. Please contact servicecentre@itgovernance.co.uk or call +44 (0)333 800 7000.

  • What support do you provide?

    We provide an unlimited drafting support service. This entails help setting up your account, adding contributors and customising the templates.

    Our support service does not extend to consultancy and implementation advice.

  • Do you offer refunds and returns?

    As documentation toolkits cannot be physically returned, we are unable to offer refunds.

    For more information, please see our terms and conditions. If you have any concerns, please contact us at servicecentre@itgovernance.co.uk

I’ve purchased a toolkit and I need a bit more help with…

  • Where is my toolkit?

    The toolkit is located within our online DocumentKits platform, which is accessible using your web browser. This platform ensures secure storage and automatic updating of your toolkit(s) when required. You do not need to download or install anything on your computer. If you have not received your welcome email after purchase, then please contact us at servicecentre@itgovernance.co.uk with your order details.

  • Why do the files have document references?

    Many project implementers use the documentation templates alongside a copy of the relevant standard. We assign our document references based on an abbreviated prefix (typically the specific management system standard or legislation, e.g. ISMS), a reference to the document type (document or record) and a numerical identifier (correlating to the clause or requirement within the standard). Referencing them like this means you can easily navigate your way around the toolkit and validate your progress against the standard. There is a guide in your toolkit that further explains the use of prefixes, suffixes and numerical identifiers.

  • Can I rename the files in my toolkit?

    It is not possible to rename the files within the DocumentKits platform. However, you can export the documents as PDFs, enabling you to rename them so they are in line with your organisation’s style or business management system.

  • Can I get an offline copy of the toolkit(s)?

    You can select one or all of the templates within a toolkit and download them as formatted PDFs.

  • Am I due an upgrade?

    For as long as you continue with your subscription, updates will appear automatically within your DocumentKits account. You will be given the choice of accepting each update individually.

  • How do I report an issue with a toolkit?

    Please email us at servicecentre@itgovernance.co.uk with details of the issue(s) you are experiencing along with details of the toolkit(s) you purchased.

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