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Download FAQs

How do I access my e-book, toolkit, template or standard file?

After buying a downloadable product, you will receive two emails: the first confirms your order and the second contains a link to download your product.

These automated emails are sent immediately after purchase. If you have not received an email within two hours, please check your junk/spam folder.

You can also access your downloads immediately via the downloads page in your My Account area.

I'm having issues downloading a product from my 'My Downloads' page 

If you are having issues downloading your product from your 'My Download', please email us and include the following information in your email:

  • Your order number (this can be found in the title of the confirmation email).
  • The date of purchase.
  • The email address you used.
  • The product you're having issues downloading.
  • If possible, please quote the exact error message you receive and/or attach screenshots to your email. 

How do I download my Adobe e-book?

After buying an e-book, you will receive two emails: the first confirms your order and the second contains a link to download your e-book.

You can also access your downloads immediately via the downloads page in your My Account area.

Please visit our dedicated Adobe e-book FAQs to find a list of common queries and answers.

Still having trouble? 

If you're still experiencing issues with your download, please email us and include the following information in your email:

  • Your order number (this can be found in the title of the confirmation email).
  • The date of purchase.
  • The email address used.
  • The product you're having issues downloading.
  • If possible, please quote the exact error message you receive and/or attach screenshots to your email. 
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