ISO/IEC 20000-1:2018 Standard
ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements, specifies the requirements for a service management system (SMS) and how organisations can establish, implement, maintain and improve an SMS.
This is an update of the ISO/IEC 20000-1 (ISO 20000-1) Service Provider Requirements standard.
Who should use this?
The Standard can be used by:
- Organisations performing conformity assessments against ISO/IEC 20000-1:2018;
- Customers looking for a service and requiring assurance of the quality of the services;
- Organisations that would like to improve the planning, design, transition, delivery and improvement of their services with an SMS;
- Customers requiring a consistent approach to the service lifecycle from all their service providers, including those in a supply chain;
- Organisations that are looking to measure, monitor and review their SMS;
- Organisations that would like to demonstrate their capability in terms of the planning, design, transition, delivery and improvement of their services; and
- Advice or training providers in service management.
Multi-user licences
If you are interested in purchasing a multi-user licence for this standard, please get in touch with us to discuss your requirements. You will receive a watermarked PDF which you will be able to store on an internal network, with access restricted to the predefined number of simultaneous users. Purchasing a multiuser licence grants you permission to print copies of the standard, up to the specified number of users.
