Skip to Main Content
Learn for less: Save 10% on high-quality foundation and auditor training. Find out more
ISO 20000 Practitioner Training Course

ISO 20000 Practitioner Training Course

SKU: 2134
Format: Training Course
  • Provides a practical focus on developing the skills to understand and apply the ISO 20000 standard within an organisation to achieve compliance and certification. 
  • Understand all the activities required to lead your organisation to ISO 20000 certification. 
  • Train without the travel with our instructor-led online or classroom/online combination courses giving you all the benefits of classroom study without the hassle, uncertainty and cost of travel.
  • The classroom/online courses offer you the option to attend in person or online, if circumstances change.
  • Successful completion of the course and included exam leads to the APMG-accredited ISO 20000 Practitioner Certificate ad 21 CPD/CPE points.
  • Please note: Once purchased one of our team will contact you to finalise your booking arrangements and confirm a suitable date and location for your course.

Guaranteed price match on any like-for-like course for the best quality training at the best price. T&C’s apply*

Price: £2,195.00
ex. VAT

Training course outline

Achieving the internationally recognised ISO 20000 certification will clearly demonstrate to your customers, partners and suppliers that you deliver a best practice approach to IT service management (ITSM).

This 3-day course covers the interpretation and application of the ISO/IEC 20000 standard and will enable you to develop the service management capability of your organisation and assess its readiness for certification.

On successful completion of the inclusive exam, you will gain the APMG-accredited ISO 20000 Practitioner Certificate.

ISO 20000 Practitioner training course benefits

  • Official APMG Accredited course
  • Includes APMG accredited course material and exam
  • High pass rates
  • Superior venues with lunch and refreshments provided
  • Courses delivered by globally recognised Training instructors
  • Post course support

  • Who should attend this course?

    IT professionals working within an organisation that wish to implement ISO 20000, and who need to be informed about and contribute to an ongoing service improvement programme: 

    • Systems/ Network engineer
    • Head of IT
    • IT Manager
    • IT Support
    • Service Desk
    • Service Delivery Manager
    Course details

    What does the ISO 20000 Practitioner training course cover?

    During this course you will gain a clear understanding of the requirements of ISO 20000 and how it can be applied to IT service management in your organisation.

    Day 1:

    • Principles of ITSM
    • Background to ISO Certification Scheme
    • ISO/IEC 20000-1:2011

    Day 2:

    • ISO/IEC 20000-1:2011 continued
    • Applicability and Definition of Scope
    • Group Assignments & Exercises
    • ISO/IEC 20000-2 2012
    • The use and application of ISO/IEC 20000

    Day 3:

    • Feedback, Review, Revision
    • ISO/IEC 20000-2 2012 continued
    • Implementation of ISO 20000
    • Summary, evaluation
    • Examination (the day finishes around 17:30)

    What’s included in this course?

    • Lunch and light refreshments
    • Full course documentation and materials
    • APMG-accredited ISO 20000 Practitioner exam fee and exam

    Course duration and times

    3 days

    How to book

    Once purchased one of our team will contact you to finalise your booking arrangements and confirm a suitable date and location for your course.

    Alternatively, you can call us on 0333 800 7000 to make your booking.

    CPD/CPE points

    This course is equivalent to 21 CPD/CPE points.

    Exams and qualifications

    ISO 20000 Practitioner training course exam

    This is a three-hour multiple-choice online exam. It is an open book exam and Part 1 (only) of the ISO 20000 standard is used as a reference during the exam. Candidates need to achieve a minimum of 50% to pass.

    What qualifications will I receive?

    APMG-accredited ISO 20000 Practitioner Certificate

    Can exams be retaken?

    Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.


    Are there any prerequisites for this course?

    It is mandatory that all delegates must hold either the ITIL Foundation Certificate or the ISO 20000 Foundation Certificate to qualify to sit the Practitioner examination and attend the training course.

    Is there any recommended reading?

    We recommend you read the following books which are included in the course price:

    Customer Reviews

    (4.67)stars out of 5
    Number of reviews: 3
    1. on 23/04/2014, said:
    5 stars out of 5
    Andy - I feel a lot of the credit for us passing the exam is due to you for teaching us so well!!
    2. on 05/07/2013, said:
    5 stars out of 5
    I thoroughly enjoyed the course. Geoff is very knowledgeable, my classmates were friendly and engaging and the location and facilities were spot on.
    3. on 05/07/2013, said:
    4 stars out of 5
    Good introduction to a complex topic, would recommend to others
    Showing comments 1-3 of 3
    This website uses cookies. View our cookie policy
    SAVE 10%