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ISO 20000 Auditor Training Course

ISO 20000 Auditor Training Course

SKU: 4235
Format: Training Course
  • Develop your career as an ISO 20000 Auditor on this advanced, specialist led two-day training course.
  • Understand the skills required to perform effective audits against ISO 20000, the international standard for IT Service Management.
  • Successful completion of the course and included exam leads to the APMG-accredited ISO/IEC 20000 Auditor Certificate
  • Please note: Once purchased one of our team will contact you to finalise your booking arrangements and confirm a suitable date and location for your course.

Guaranteed price match on any like-for-like course for the best quality training at the best price. T&C’s apply*

Price: £1,295.00
ex. VAT

Training course outline

ISO/IEC 20000 is the international standard for IT service management (ITSM). The standard defines an integrated set of management processes required to develop an effective IT Service Management System (SMS) that meets wider business needs.

Audit plays a key role in the implementation and maintenance of an effective SMS. Regular audits against ISO 20000 help organisations to achieve compliance and a competitive edge by:

  • Promoting continual improvement in IT service management
  • Increasing confidence in IT services amongst internal and external customers
  • Ensuring an on-going focus on ITSM processes to ensure they meet changing business needs
  • Providing assessment of processes and activities against an international Standard
  • Identifying areas for improvement, based on best practice

ISO 20000 Auditor training course benefits

  • OFFICIAL APMG Accredited course
  • Includes APMG accredited course material and exam
  • High pass rates
  • Superior venues with lunch and refreshments provided
  • Courses delivered by globally recognised Training instructors
  • Post course support

Who should attend this course?

This is an advanced level course, which builds on existing audit experience. It is ideal for:

  • Independent auditors requiring further knowledge of ITSM and ISO 20000 audit
  • Internal auditors in organisations implementing or maintaining ISO 20000 certification
Course details

What does the ISO 20000 Auditor training course cover?

This two-day ISO 20000 auditor training course covers the following areas:

  • The ISO 20000 Standard
  • The principles of IT Service Management
  • The requirements of an effective ISO 20000 audit

Attending the course will enable you to:

  • Develop your knowledge of the structure, requirements and content of ISO 20000
  • Understand the process of Certification
  • Link ISO 20000 with other ITSM best practice frameworks, particularly ITIL®
  • Explore the key principles, terminology and processes of ITSM
  • Analyse, explain and assess ITSM methods in relation to the requirements of ISO 20000
  • Review commonly used ITSM tools and evaluate key evidence required for Certification
  • Understand the requirements of pre-audits, formal certification and surveillance audits using the APMG Certification scheme

What’s included in this course?

  • Lunch and light refreshments
  • Full course documentation and materials
  • Certificate of attendance
  • APMG exam fee and exam

Course duration and times

2 days

How to book

Once purchased one of our team will contact you to finalise your booking arrangements and confirm a suitable date and location for your course.

Alternatively, you can call us on 0333 800 7000 to make your booking.

Exams and qualifications

ISO 20000 Auditor training course exam

The course will prepare you for a multiple choice exam, taken on day two of the training programme.

What qualifications will I receive?

On successful completion of this exam you will be awarded the APMG ISO/IEC 20000 Auditor Certificate.

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.


Are there any prerequisites for this course?

Delegates are required to have a minimum of three years’ experience of conducting audits within an IT environment. This may include experience in ISO 9000, ISO 14001 or ISO 27001 audits.

Is there any pre-reading?

Part 1 of the standard will be sent to you prior to the course to pre-read.

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