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ITIL v3 Foundation Training Course

ITIL® Foundation (2 Day) Training Course

SKU: 979

ITIL® 2011 is globally recognised as best practice for effective IT service management in any organisation. Pass the ITIL® Foundation exam in just two days at the lowest cost anywhere. Receive the ITIL® Foundation Essentials textbook free!


Achieve the ITIL Foundation qualification. Exam included in course. This course qualifies for 14 CPD/CPE points.

Course duration:

2 days

UK locations:

Birmingham, Edinburgh, London, Manchester. See venue details.

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Price: £490.00
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The ITIL® Foundation course outline

ITIL® 2011 is globally recognised as best practice for effective IT service management in any organisation. It is supported by a comprehensive qualifications scheme focusing on different aspects of the ITIL® framework to varying degrees of depth and detail. The ITIL® Foundation two-day training course delivers the key facts on ITIL® 2011 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam in a much shorter time, resulting in lower overall costs than longer courses on the same subject.

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The benefits of the ITIL® Foundation course

  • Manage business risk for your services
  • Minimise service disruption
  • Quantify and clearly demonstrate the true value of the services you provide
  • Benchmark services and maximise return on investment
  • Obtain value for money from your service providers
  • Support the marketing and consumption of your services
  • Ensure the quality of services matches the customers needs and expectations
  • Ensure your customers can use the services when and where needed
  • Ensure the business and your customers are not affected by unexpected service failures
  • Forecast, respond to and influence the demand for your services in a cost effective way
  • Support business change at the speed your customer needs while ensuring stable and low-risk environment

Who should attend this course?

IT professionals working within an organisation that has adopted ITIL, and who need to be informed about and contribute to an ongoing service improvement programme. Also, those who require a basic understanding of the ITIL framework and the ITIL Foundation qualification.

Job titles:

  • Systems/ Network engineer 
  • Head of IT
  • IT Manager
  • IT Support
  • Service Desk
  • Service Delivery Manager

Why choose IT Governance for your training needs?

IT Governance is internationally recognised as the authority on information security. Our team led the world’s first ISO 27001 certification project, and since then we have trained more than 7,000 professionals. You can pass our ITIL qualification in just two days at the lowest price anywhere in the market.


were happy with the pace of the course


found the course content to meet their expectations


agreed the course content was relevant


thought adequate course materials were provided

"All good. All Contents were explained in a very good way and I liked how they were explained by Alice, the pace was good (not too slow; not too fast) and going through the sample exams was also very helpful."

- Michel, CSM

The ITIL® Foundation (2 Day) Training Course on this page is offered by IT Governance Ltd. ATO of AXELOS Limited. ITIL® Foundation is a registered trade mark of AXELOS Limited. All rights reserved.

Course details

What does the ITIL® Foundation course cover?

Attendees gain a solid understanding of risk management, technical controls, legal frameworks, physical security, international standards and business continuity, including:

  • Understand service management as a practice.
  • Outline and purpose of the ITIL service lifecycle.
  • Key ITIL principles, models and definitions.
  • Awareness of selected processes, functions and roles.
  • Recommended technology and architecture.
  • The importance of ITIL competence and training.
  • Preparation and practice for the ITIL Foundation examination.

Course agenda:

  • What is ITIL
  • Overview of qualification scheme
  • The Service Lifecycle
  • Terminology and Definitions
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation (Processes and Functions)
  • Continual Service Improvement

What’s included in this course?

  • A professional training venue with lunch and refreshments;
  • Full course materials (digital copy provided as a PDF file);
  • The ITIL Foundation exam;
  • A certificate of attendance; and
  • Free copy of the ITIL® Foundation Essentials textbook.

One year’s subscription to My ITIL is included with your ITIL Foundation certificate. My ITIL is an online subscription to the latest resources and content helping you to apply what you have learnt during the ITIL Foundation exam to the workplace, as well as developing your skills and knowledge in line with future innovations in IT service management.

What equipment should I bring?

The exam is an online exam. You will need to bring a ‘pop-up enabled’ laptop/tablet to the venue. Full details on how to access the exam will be provided by email 1–2 days before sitting the exam.

Your complete training programme

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

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Course duration and times

Day 1: 09:30 am – 17:00 pm
Day 2: 09:30 am – 17:00 pm

CPD/CPE points

This course is equivalent to 14 CPD/CPE points.


found the trainer was engaging


thought the trainer had good knowledge of the subject


thought the trainer answered questions adequately


thought trainer supported individual requirements

Exams and qualifications

ITIL® Foundation Exam

The ITIL Foundation (2 Day) training course includes the ITIL Foundation examination, which is composed of 40 multiple-choice questions. The exam lasts 60 minutes and the pass mark is 65% (26/40 questions). Successful candidates are directly awarded their certificate by PeopleCert .

What qualifications will I receive?

ITIL Foundation.

How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately on completion of the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.


Are there any prerequisites for this course?

There are no prerequisites for sitting this course.

Is there any recommended reading?

We recommended purchasing one or more of the following:

  • 88% would recommend the course to a friend or colleague.
  • 94% agree the trainer had a good knowledge of the course material
  • 93% were happy with the instructor style and presentation skills.

“I needed ITIL Foundation to apply for my first IT job as a helpdesk support assistant. The course was intense but despite my IT background (virtually none), I am very pleased to report that I passed first time with 76%"

Gary Thomas

Customer Reviews

(5.00)stars out of 5
# of Ratings: 2
1. on 29/09/2015, said:
5 stars out of 5
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2. on 09/10/2013, said:
5 stars out of 5
I was amazed I got such a good score which in no small part is due to your excellent tutelage. Thanks once again for an excellent course.
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(6 people found this comment helpful, 3 did not)
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