The ISO/IEC 20000 Practitioner qualification, awarded by APMG will give you the expertise to lead your organisation to ISO 20000 certification.
This 3-day training course provides a practical focus on developing the skills to understand and apply the ISO 20000 standard within an organisation to achieve compliance and certification.
The course includes an exam which leads to the APMG-accredited ISO 20000 Practitioner Certificate.
Simply book online to receive your booking confirmation and full joining instructions within 48 hours. We accept purchase orders from local authorities, government departments and other public-sector organisations, and will consider account facilities for large corporate customers. See our payment options page for details.Book today
Achieving the internationally recognised ISO 20000 certification will clearly demonstrate to your customers, partners and suppliers that you deliver a best practice approach to IT service management (ITSM).
This 3-day course covers the interpretation and application of the ISO/IEC 20000 standard and will enable you to develop the service management capability of your organisation and assess its readiness for certification.
On successful completion of the inclusive exam, you will gain the APMG-accredited ISO 20000 Practitioner Certificate.
This Practitioner course has a wider scope than the ISO 20000 Auditor training course and is aimed at service management practitioners and ITSM consultants who wish to assist organisations in preparing for audit and certification.
During this course you will gain a clear understanding of the requirements of ISO 20000 and how it can be applied to IT service management in your organisation.
To attain the ISO 20000 Practitioner certificate, candidates must score at least 50% in the 3 hour exam held in the final hours of the course. The ISO/IEC 20000 practitioner exam tests all syllabus topics and is an objective testing style exam, which is a complex style of multiple choice. It is an open book exam and Part 1 (only) of the ISO 20000 standard is used as a reference during the exam.
It is mandatory that all delegates must hold either the ITIL Foundation Certificate or the ISO 20000 Foundation Certificate to qualify to sit the Practitioner examination and attend the training course.
This ISO 20000 Practitioner training course includes:
This course is non-residential, but we can help you to find a hotel close to the training venue. To take advantage of this offer, drop us an email after you book your course. This course is can also be delivered in-house.
"Excellent, I'm a convert!"
Roger Bennett, Thomson Reuters.
See our current offer page for sale price terms and conditions.