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ITIL v3 Foundation Training Course

ITIL® Foundation (2 Day) Training Course

SKU: 979

Pass the ITIL® Foundation exam in just two days at the lowest cost anywhere.
Receive the ITIL® Foundation Essentials textbook free!


Two day/London.


See Course Agenda below for timetable.
Also available as an in-house training session.


Enhance your career by attaining the ITIL Foundation qualification.
Exam included in course (worth £210).

Achieve your professional potential.
Book now to get 15% off all October and November training courses
(Offer ends 31 October 2018. Discount automatically applied at checkout. Terms and conditions apply.)

How to Book:

Simply book online to receive your booking confirmation and full joining instructions within 48 hours. We accept purchase orders from local authorities, government departments and other public-sector organisations, and will consider account facilities for large corporate customers. See our payment options page for details.

Book today

Course Locations

Price: £495.00
ex vat
call to book via purchase order
Price: £495.00
ex vat
call to book via purchase order
Price: £495.00
ex vat
call to book via purchase order
Price: £495.00
ex vat
call to book via purchase order


Pass the ITIL Foundation examination in just two days

ITIL 2011 is globally recognised as the best practice for effective IT service management in any organisation. The must-have entry-level qualification is the ITIL Foundation certificate, which is awarded to candidates who pass a written or online exam.

With traditional ITIL Foundation courses taking up to three days to complete, many people are unable to find the time and budget to attend classroom courses. The ITIL Foundation (2 Day) course delivers the key facts in just two days on ITIL 2011 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

Please note that the cost of the course includes full exam registration and admin with a value of £210 + VAT if purchased separately.

To support the learning objectives of this course, all delegates will receive a free and complimentary copy of the following IT Governance Publishing textbook:

ITIL® Foundation Essentials

Save time and money – one day shorter than other courses at the lowest cost anywhere.


“I needed ITIL Foundation to apply for my first IT job as a helpdesk support assistant. The course was intense but despite my IT background (virtually none), I am very pleased to report that I passed first time with 76%.”

Gary Thomas

Course feedback

% of delegates surveyed

Course Agenda

Course Timetable:

  • Day 1: 09.30 – 17.00
  • Day 2: 09.30 – 17.00

What will you learn on this course?

  • Understand service management as a practice.
  • Outline and purpose of the ITIL service lifecycle.
  • Key ITIL principles, models and definitions.
  • Awareness of selected processes, functions and roles.
  • Recommended technology and architecture.
  • The importance of ITIL competence and training.
  • Preparation and practice for the ITIL Foundation examination.

  • Entry requirements

    There are no formal entry requirements.

    Exam results and certificates

    • Where exams are taken online (either remotely or by computer in the classroom), provisional exam results will be available immediately on completion of the exam. Confirmed exam results will be issued within 10 working days from the date of the exam.
    • Where exams are done in paper form, we aim to make confirmed exam results available within 10 working days from the date of the exam.
    • For both online and paper exams, certificates for those who have achieved a passing grade will be issued within 10 working days from the date of the exam.
    • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard copy exam certificates are not issued.

    Who should attend this course?

    • People who require a basic understanding of the ITIL framework and the ITIL Foundation qualification.

    • IT professionals working within an organisation that has adopted ITIL, and who need to be informed about and contribute to an ongoing service improvement programme.

    Exam included

    The ITIL Foundation (2 Day) training course includes the ITIL Foundation examination, which is composed of 40 multiple-choice questions. The exam lasts 60 minutes and the pass mark is 65% (26/40 questions). Successful candidates are directly awarded their certificate by the examination institute PeopleCert.

    Additional information

    This course is non-residential, but we can help you to find a hotel close to the training venue if you require. Simply drop us an email after you book. Our superb training support team will find the solution most suitable for your needs.

    The course also includes

    • Lunch and refreshments
    • Full course materials (digital copy provided as PDF file)
    • Free copy of the ITIL® Foundation Essentials textbook
    • Registration and admin for ITIL Foundation examination
    • Certificate of attendance

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    Customer Reviews

    (5.00)stars out of 5
    # of Ratings: 2
    1. on 29/09/2015, said:
    5 stars out of 5
    Was this comment helpful?
    (3 people found this comment helpful, 3 did not)
    2. on 09/10/2013, said:
    5 stars out of 5
    I was amazed I got such a good score which in no small part is due to your excellent tutelage. Thanks once again for an excellent course.
    Was this comment helpful?
    (5 people found this comment helpful, 3 did not)
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