ITIL® 4 Foundation Training Course

Learn everything you need to become an IT service management expert.
Pass the first time or train again for free.

  1. Includes official course materials & ITIL® 4 Foundation online exam
  2. Receive a free copy of the official ITIL 4 Foundation textbook
  3. Accredited by PeopleCert on behalf of AXELOS

From £449 ex vat.

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3 days

Contemporary training venues 

Classroom, Live Online and Distance learning options 

These leading organisations trust us for their ITIL training needs

Course overview

The ITIL® 4 Foundation Training Course will provide you with an understanding of the new management framework and how it has evolved to adopt modern technologies and ways of working.

  • Understand the ITIL 4 service management framework.
  • Get to grips with the management of modern IT-enabled services.
  • Uncover the common language and key concepts.
  • Learn from group discussions, case study exercises and practical examples

Get started with ITIL 4 Foundaton

9/10 would

Pass Guarantee - pass first time or train
and resit your exam again for free

24 hours of expert,
instructor-led training

What you’ll learn on this course

Key concepts of service management:

  1. How to create value through managing outcomes, costs and risks.
  2. The importance of service relationships.

Key concepts of ITIL

  1. The four dimensions of ITSM.
  2. The service value system (SVS).
  3. Inputs and outputs of the SVS
  4. The nature and use of the guiding principles

Introduction to the ITIL practices

  1. Definitions of key terms related to the ITIL practices.
  2. Purposes of 15 (examined) ITIL practices.


Course includes:

  1. Professional training venue
  2. Lunch and refreshments
  3. Full course materials
  4. Online exam
  5. Certificate of attendance

Who should attend?

  1. Professionals employed in the ITSM field
  2. Individuals with an existing ITIL qualification who want to upgrade to ITIL 4
  3. Those looking to advance their careers in the fields of ITSM and ITIL.

Pass Guarantee

  1. We’re so confident you’ll pass first time that if you don’t we’ll cover your training and exam costs.

Book now

Ways to learn


Self-Paced Online

Instructor-Led Online

Course content:

Day 1:

  1. Module 1 - Introduction to ITIL
  2. Module 2 - Key concepts of service management
  3. Module 3 - The four dimensions of service management
  4. Module 4 - The ITIL service value system

Day 2:

  1. Module 4 - The ITIL service value system
  2. Module 5 - ITIL management practices

Day 3:

  1. Module 5 - ITIL management practices
  2. Online examination

Why choose IT Governance?

Learn from industry experts.

Our trainers are working consultants with years of practical, hands-on experience.

Resources included

Includes the official ITIL 4 Foundation textbook and a detailed learner guide.

Pass Guarantee

We have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free and cover your resit costs. T&Cs apply

Business solutions to suit you

Whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

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