ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.
ITIL 2011 Service Transition provides guidance on:
The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.
It is recommended that ITIL 2011 Service Transition is used in conjunction with the other core ITIL publications.
Click to expand full contents »
List of figures
List of tables
Foreword
Preface
Acknowledgements
1. Introduction
2. Service management as a practice
3. Service transition principles
4. Service transition processes
5. Managing people through service transitions
6. Organizing for service transition
7. Technology considerations
8. Implementing service transition
9. Challenges, critical success factors and risks
Afterword
Appendix A: Description of asset types
Appendix B: Risk assessment and management
Appendix C: Related guidance
Appendix D: Examples of inputs and outputs across the service lifecycle
References and further reading
Abbreviations and glossary
Index
ITIL 2011 Service Transition is also available as part of the ITIL Lifecycle Publication Suite, a more cost-effective way of buying all five core ITIL® 2011 Manuals.
You can also buy ITIL 2011 Service Transition as an online subscription or as a multiuser licence.
