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ITIL 2011 Service Transition

ITIL 2011 Service Transition

SKU: 3424
Authors: Stationery Office
Publishers: TSO
Format: Softcover
ISBN13: 9780113313068
ISBN10: 0113313063
Published: 29 Jul 2011
Availability: In Stock
Format: Adobe eBook
ISBN13: 9780113313129
ISBN10: 0113313128
Published: 23 Aug 2011
Availability: Immediate Download
One of the core five ITIL® publications, providing authoritative and comprehensive guidance for ITSM professionals and those studying for the ITIL Service Strategy exam.
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Price: £85.00

Description

The latest ITIL 2011 service transition guidance

ITIL® provides guidance on the provision of quality IT services, and on the processes needed to support them. The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.

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ITIL 2011 Service Transition provides guidance on:

  • the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment;
  • service retirement and transfer of services between service providers;
  • how to ensure the requirements from service strategy are effectively realised in in service operation while controlling the risks of failure and subsequent disruption;
  • managing the complexity associated with changes to services and service management processes;
  • allowing for innovation while minimising the unintended consequences of change;
  • introducing new services;
  • changes to existing services (e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability);
  • decommissioning and discontinuation of services, applications or other service components.

Summary of Updates

The concepts in ITIL 2011 have been updated for clarity and consistency, without affecting the overall message, ensuring every stage of the service lifecycle remains focused on the business case, and relates to all the companion process elements that follow. ITIL 2011 is fully aligned with MSP®, M_o_R®, PRINCE2® and P3O.

  • The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts.
  • There is new content explaining how a change proposal should be used.
  • The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used.
  • The service asset and configuration management process has additional content relating to asset management.
  • There are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

It is recommended that ITIL 2011 Service Transition is used in conjunction with the other core ITIL publications.

Click to expand full contents »

List of figures
List of tables
Foreword
Preface
Acknowledgements
1. Introduction
2. Service management as a practice
3. Service transition principles
4. Service transition processes
5. Managing people through service transitions
6. Organizing for service transition
7. Technology considerations
8. Implementing service transition
9. Challenges, critical success factors and risks
Afterword
Appendix A: Description of asset types
Appendix B: Risk assessment and management
Appendix C: Related guidance
Appendix D: Examples of inputs and outputs across the service lifecycle
References and further reading
Abbreviations and glossary
Index

ITIL 2011 Service Transition is also available as part of the ITIL Lifecycle Publication Suite, a more cost-effective way of buying all five core ITIL® 2011 Manuals.

You can also buy ITIL 2011 Service Transition as an online subscription or as a multiuser licence.

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