ITIL, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world. This free paper provides a practical introduction for those new to ITIL.
In February 2019, ITIL® 4, the long-awaited update to ITIL v3, was released. This free guide sets out the key differences between ITIL v3 and ITIL 4 and explains how to transition.
ITIL® is the world’s most widely used ITSM (IT service management) framework. It has been adopted by thousands of organisations, and more than 5 million people hold ITIL qualifications.
The latest iteration, ITIL 4, was launched in February 2019. The framework aims to improve IT services to meet business and customer requirements, and co-create value for all stakeholders.
Watch this panel discussion to discover the benefits and challenges of implementing ITIL 4, how you can streamline your process and how to take a holistic, end-to-end approach to implementing the framework.
The session draws on extensive input from industry experts, bringing together the following panellists:
It was hosted and moderated by Sophie Sayer, sales director at IT Governance Publishing.
Delivered by IT Governance’s GRC consultancy manager, Alice Baker, this webinar looks at the differences between ITIL v3 and 4, and the key aspects to consider as part of your service management implementation.
The webinar is aimed at professionals who contribute to an ongoing service improvement programme, and provides insight on: