ITIL®, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world. This free paper provides a practical introduction for those new to ITIL.
In February 2019, ITIL® 4, the long-awaited update to ITIL v3, was released. This free guide sets out the key differences between ITIL v3 and ITIL 4 and explains how to transition.
Delivered by IT Governance’s GRC consultancy manager, Alice Baker, this webinar looks at the differences between ITIL v3 and 4, and the key aspects to consider as part of your service management implementation.
The webinar is aimed at professionals who contribute to an ongoing service improvement programme, and provides insight on: