ITIL® Free Resources


Cyber Incident Response Management – An introduction

Adopting ITIL® 4 – A practical overview for beginners

ITIL®, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world. This free paper provides a practical introduction for those new to ITIL.

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ITIL® v3 to ITIL® 4 – What has changed and how to transition

ITIL® v3 to ITIL® 4 – What has changed and how to transition

In February 2019, ITIL® 4, the long-awaited update to ITIL v3, was released. This free guide sets out the key differences between ITIL v3 and ITIL 4 and explains how to transition.

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Upcoming ITIL webinars

Live panel discussion: ITIL 4 in Action

Time: 10:00–11:00 am (BST)
Date: 19 May 2021

ITIL® is the world’s most widely used ITSM (IT service management) framework. It has been adopted by thousands of organisations, and more than 5 million people hold ITIL qualifications.

The latest iteration, ITIL 4, was launched in February 2019. The framework aims to improve IT services to meet business and customer requirements, and co-create value for all stakeholders.

Join us for this live panel discussion to discover the benefits and challenges of implementing ITIL 4, how you can streamline your process and how to take a holistic, end-to-end approach to implementing the framework.

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ITIL webinars on demand

ITIL 4: Bridging the IT services gap 

Delivered by IT Governance’s GRC consultancy manager, Alice Baker, this webinar looks at the differences between ITIL v3 and 4, and the key aspects to consider as part of your service management implementation.

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WIN £100