ITIL® Free Resources

 

Cyber Incident Response Management – An introduction

Adopting ITIL® 4 – A practical overview for beginners

ITIL®, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world. This free paper provides a practical introduction for those new to ITIL.

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ITIL® v3 to ITIL® 4 – What has changed and how to transition

ITIL® v3 to ITIL® 4 – What has changed and how to transition

In February 2019, ITIL® 4, the long-awaited update to ITIL v3, was released. This free guide sets out the key differences between ITIL v3 and ITIL 4 and explains how to transition.

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ITIL webinars on demand

ITIL 4: Bridging the IT services gap 


Delivered by IT Governance’s GRC consultancy manager, Alice Baker, this webinar looks at the differences between ITIL v3 and 4, and the key aspects to consider as part of your service management implementation.

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