Free PDF download: ITIL® v3 to ITIL® 4 – What has changed and how to transition

In February 2019, ITIL® 4, the long-awaited update to ITIL v3, was released.

Definitions have changed and new concepts have been introduced – like the SVS (service value system).

This free guide sets out the key differences between ITIL v3 and ITIL 4 and explains how to transition.

Discover:

  • The new ideas ITIL 4 presents around value creation;
  • The four dimensions model;
  • The key differences between ITIL v3’s lifecycle and ITIL 4’s SVS;
  • The change from ITIL v3’s ‘processes’ to ITIL 4’s ‘practices’; and
  • The new certification scheme.
Free brochure: ITIL® v3 to ITIL® 4 – What has changed and how to transition
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