Free PDF download: Adopting ITIL® 4 – A practical overview for beginners
ITIL®, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world.
This free guide provides a practical introduction for those new to ITIL, covering:
- The benefits of adopting ITIL 4’s practices;
- The SVS (service value system);
- ITIL 4’s seven guiding principles;
- The continual improvement model;
- The four dimensions of service management;
- Value streams and the service value chain;
- The management practices defined in ITIL 4; and
- ITIL’s certification scheme.
Download your free copy today and get to grips with ITIL 4.