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Online exclusive! Receive a free eBook when you purchase a training course or toolkit - for a limited time only!
ISO/IEC 20000 Documentation Toolkit

ISO/IEC 20000 Documentation Toolkit

SKU: 3547
Publishers: IT Governance Publishing
Format: Microsoft Office 2010
ISBN13: 9781849286374
Published: 30 Sep 2011
Availability: Always available
  • A complete set of easy-to-use, customisable and fully ISO 20000-compliant documentation templates that will save you time and money;
  • Easy-to-use dashboards and gap analysis tools to ensure complete coverage of the Standard; and
  • Direction and guidance from ISO 20000 lead auditors and consultants.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)333 800 7000.

Price: £195.00
ex vat
Description 

The ISO/IEC 20000 Documentation Toolkit overview

As part of your ISO 20000 IT service management system (ITSMS) implementation project, you will need to create documentation and monitor plans, policies and procedures for your various processes. With this toolkit, you will have all the direction and tools at hand to streamline your project.

Designed and developed by ISO 20000 lead auditors and consultants, and enhanced by more than ten years of customer feedback and continual improvement, this ISO 20000 toolkit provides all the ITSMS documents you need to comply with the Standard.


Why choose the the ISO/IEC 20000 Documentation Toolkit?

  • Get professional guidance so you can become your own expert, saving time and avoiding mistakes;
  • Work from ISO 20000-compliant documentation that is accurate and aligned with the Standard; and
  • Embed the documentation into your organisation quickly and easily by using the pre-formatted templates.

Toolkit features

  • More than 70 documents, including guides, reports and a complete set of the policies and procedures you need to achieve full ISO 20000 compliance.
  • Project tools to help you ensure complete comply with the ISO 20000 requirements, including:
    • ISO 20000 Gap Analysis Tool
  • Guidance documents written by information security specialists.

Take a look inside our toolkits 

Course details

What’s included in the ISO/IEC 20000 Documentation Toolkit?

  • A complete set of mandatory and supporting documentation templates
  • Helpful project tools to ensure complete coverage of the Standard - including:
    • ITSMS Overview
    • Gap Analysis Tool
    • ISO 20000 Implementation Manager
    • ISO 20000 Document Structure
    • ISO 20000 Document Dashboard
  • Guidance documents - including:
    • Quick Start Guide
    • ITSMS Guidelines
    • User Input worksheet

View the full contents list of the toolkit here >>

Technical information

Technical Specifications

  • This toolkit is available for immediate download. After purchasing, you will receive an email with a download link.
  • We provide a free 12-month update service*, ensuring that you get all recent updates with any improvements and changes that we make. Your feedback is vital to the development of our toolkits, as is the consultant and client work we do, so please get in touch and let us know if you find that there is room for improvement.
  • We provide an unlimited drafting support service. Unlimited drafting support entails help setting up, customising and using the templates, including help interpreting the document structure.
  • Drafting support does not extend to consultancy and implementation advice, as the toolkit is a project resource, not an out-of-the-box solution. Documentation toolkits, like a standard or regulation, are designed to be used by organisations of all types and sizes. Organisations may need to develop specific content relevant to their internal processes and activities.
  • This toolkit is compatible with Office 2016, 2013, 2010 & 2007. If you use one of these Office versions on a MAC, or are using an older version of Office, please contact us. 

* Updates based on new editions of a Standard or Regulation are not included.

FAQs

What is a documentation toolkit?

Most management systems, compliance and certification projects require documented policies, procedures and work instructions. ITGP toolkits are a comprehensive resource, designed and field-tested to meet specific documentation requirements.

A toolkit is a collection of customisable templates written by industry experts to help you produce documentation that meets the requirements of your chosen management system standard, compliance or certification project.


Why would I want a documentation toolkit?

Our documentation toolkits are designed to minimise the time and money that an organisation spends writing and developing the documents themselves.


Can I see more sample documents before purchasing?

We would be more than happy to help with that. Please contact us at ssmith@itgovernancepublishing.co.uk with the document that you would like to view. All documents can be found in the contents list.


Why are there square brackets found in the sample documents?

These square brackets represent content that has been removed for sample purposes. Once purchased, you will see the full content.


Can I print and edit the sample documents?

No, the sample documents contained in this trial cannot be printed or amended. If you purchase the full toolkit you will be able to customise the documents and print as necessary.


Will it work in my organisation?

Our documentation toolkits are suitable for organisations of any type or size, whether they are in the public or private sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.


Is the toolkit a software product that I need to install?

No, it is not a software product that you need to install. However, the documents use a certified macro that enables you to set document classification levels and to quickly fill in certain repetitive fields throughout the documentation templates, such as your company logo, name and address. Our code has a signed certificate verifying that we are the publishers.


Will the macros work on my Mac or older versions of Word?

No, the macros we have created do not work under these versions. The macros allow you to populate relevant fields in the documentation with your business details. The issue between the two versions of Office (running on Windows vs running on Mac) is that the Office VBA module and content controls supported on Windows PC are not supported by Office on Mac, and our templates have been built in a Windows Office environment using such features. 

The toolkit will still function on a Mac or with older versions of Office, but repetitive fields that would have been completed by the macro will not be populated and will have to be completed manually.

If you have a Mac or an older version of Word, please contact us and we can send you the relevant toolkit. Please email us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.


Can we use the toolkit for multiple companies?

Our copyright notice does not allow for this. You can only use the toolkit once per organisation. If you require more than one toolkit, for example if you are a consultant, please get in touch to discuss copyright terms and discounts for multiple purchases. 


Can I buy only specific documents?

Yes! You can find out more information on individual templates here. Or alternatively look at our Build Your Own Toolkit service.


What payment methods can I use to purchase the toolkit?

You can purchase our toolkits straight from our secure payment platform, but we do have alternative options. Please contact us at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000 if you would like to use an alternative payment method.


Can I purchase more than one toolkit?

Of course! We have no restrictions on how many toolkits can be purchased at a time. Some of our toolkits can be integrated with each other through bolt-ons. Please let us know if you would like further information.


Can I speak to someone if I have any queries?

Absolutely. You can speak to our friendly team who are always happy to help. You can contact them at ssmith@itgovernancepublishing.co.uk or call +44 (0)333 666 9000.


Are the toolkits fit to use ‘straight out of the box’?

Toolkits are not an out-of-the-box solution for your project, so you will need to do more than ‘fill in the blanks’. Our documentation toolkits provide a framework for documenting your project, with content and guidance written by experts. You will need to ensure the templates are edited to truly reflect the nature of your business and the environment within which it operates.

Compliance, management systems and certification projects are complex and require a lot more work than just documentation, and this should be considered when purchasing a toolkit.


Do you offer refunds and returns?

As documentation toolkits cannot be physically returned, we are unable to offer refunds. Please check that your chosen format is suitable for your computer environment before completing your purchase.

For more information, please see our terms and conditions. If you have any concerns, please contact us at ssmith@itgovernancepublishing.co.uk.

For further information, or for help post-purchase, please visit our FAQs page.

Customer Reviews

(5.00)stars out of 5
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1. on 28/05/2015, said:
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