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How do I access my training course details and materials?

 

How do I download my course materials?

  • Click on Webshop in the top menu
  • Log in to your account by clicking ‘Login’ in the top menu.
  • Once you have logged in, click ‘My Account’ and then ‘My Account’ again in the top menu and you will be taken to your ‘My Account’ page.
  • At the bottom of this page will be able to see your ‘Order History’ and your ‘Course Details’
  • Under ‘Course Details’ you will be able to see the course that you are due to attend, and a link under ‘Download Course Material’
  • Please click on this link to download your course material.

 

When will I get my course details and training materials if I’m attending a classroom course?

Once you have enrolled on a training course with us, you will get a sales receipt email to confirm your purchase and a separate booking confirmation email containing key information about your upcoming course. You will get another email seven days before attending the course, from which you will be able to access your downloadable course materials and other key information. (PLEASE CHECK YOUR SPAM FOLDER FOR THESE EMAILS.)

You can also download your course material by following these steps:

  • Click on Webshop in the top menu
  • Log in to your account by clicking ‘Login’ in the top menu.
  • Once you have logged in, click ‘My Account’ and then ‘My Account’ again in the top menu and you will be taken to your ‘My Account’ page.
  • At the bottom of this page, you will be able to see your ‘Order History’ and ‘Course Details’.
  • Under ‘Course Details’, you will be able to see the course that you are due to attend, and a link under ‘Download Course Material’.
  • Please click this link to download your course material.

 

How will I get my course details and training materials if I’m doing a distance learning course, a Live Online course or an e-learning course?

Once you have enrolled on a training course with us, you will get an email to confirm your purchase and a separate email containing your login credentials and key information about your course. (PLEASE CHECK YOUR SPAM FOLDER IF YOU HAVE NOT GOT THESE EMAILS.)

Please log in, via the link from the second email, with the username and temporary password that you have been provided with (you will be asked to change your password when you log in for the first time).

 

I still can’t access my course details and training materials

If you haven’t got your course materials via one of the booking confirmation emails that you have been sent, and you are unable to access your training course details and materials via ‘My Account’, then please get in touch via email or by calling us on +44 (0)333 800 7000, where our customer service team will be able to help.