Shipping

If you recently placed an order and you’re wondering where it is, you can track your order here: www.itgovernance.co.uk/wheres-my-stuff.aspx.

We do, unfortunately, have to charge for shipping products to you (although this obviously doesn’t apply to downloadable products). We charge shipping at cost. The amount of shipping we charge is dependent on the weight of the item(s) and where in the world we’re shipping to.

First Class delivery - UK

For UK shipping we have fixed our costs and the tables below allows you to estimate your shipping. The most you will ever pay for Standard shipping within the UK is £8.35 (Excluding bulk orders.)

Product type ^{(*This is a rough guide only)}	Per Item	Per Delivery
Pocket Guides*	£0.15	£2.50
Books Toolkits*	£0.50	£2.50
Bulky Books and Bundles*	£1.50	£2.50

Example order as follows:
You Order:	1 Pocket Guide	1 Book	Per Delivery Rate	Total
You Pay:	£0.15	£0.50	£2.50	= £3.15

If you require a shipping quote for an order (when creating a Purchase Order for example) - please get in touch and we will calculate it for you.

Express delivery - UK

For UK Express delivery we use Parcelforce to deliver your goods the next business day for orders received before 1:00pm. For orders placed after 1.00pm you will receive your order within 2 business days.

How is international shipping calculated?

International Shipping is automatically worked out on a weight, destination, speed of shipping and per-order basis during the online check-out process.

Different items have different weights so please progress through the checkout process where you will be able to see what the shipping cost will be.

What are my shipping options?

We offer two types of shipping:

Standard 1st class post – between one and three days within the UK to receive your item(s); as fast as standard airmail allows to everywhere outside the UK.
Express next business day* in the UK, and approximately 2 - 4 days outside the UK, depending on destination.

* Business days are typically Monday to Friday and exclude all UK public bank holidays.

RISK IN DELIVERY

Deliveries using normal mail services to a small number of countries have a high risk of non-arrival. We recommend that, if you wish to have a product delivered to a 'high risk' country, that you use our express courier service. This service requires a signature on delivery.

If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements. Countries currently affected include South Africa and Nigeria.

Notes:

The cut-off time for orders for next-day delivery is 1:00pm; orders placed after 1:00pm will be despatched the following business day. For example, an order placed at 4pm on a Wednesday will be dispatched on the Thursday and will (usually) arrive on Friday.
We cannot send express deliveries to PO boxes, as a signature is required on delivery.
Delivery times on international orders will vary - please contact us for more information.
We do our best to ensure that all goods arrive within the agreed time frame and in good condition. Please notify us immediately, at servicecentre@itgovernance.co.uk, if goods have not arrived or if they are in less than perfect condition.

Downloadable products and eBooks

Non-OGC eBooks and toolkits purchased by credit card are available for download as soon as you have checked-out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.

OGC eBooks are made available to you for download within 24 hours of purchase.

Cancellation and Returns

Read more about our general terms of business, our cancellation and our returns policies and procedures - all contained in our Terms / Privacy statement.