Our registered office, sales and administration office and invoicing address is:

IT Governance Ltd
Unit 3, Clive Court
Bartholomew's Walk
Cambridgeshire Business Park 
Ely
Cambs CB7 4EH
United Kingdom.

Visiting us by road, rail or air?

Download a map and instructions on how to find our offices.

Registered in England, number 4418178

Our fax number is + 44 (0)1353 662667

The fastest way to contact us is by e-mail: servicecentre@itgovernance.co.uk
You can e-mail us about anything, including payment options, and we'll make sure the right person gets back to you asap.

You can also telephone us: + 44 (0)845 070 1750 (but please note that our switch board is open 0900 to 1730 GMT Monday through Friday) Our switchboard team will take a message from you. They will pass it through to us in the service centre, and we will phone you back as fast as possible.

If there are ways you think we can make things better, please e-mail our CEO. You'll find him on acalder@itgovernance.co.uk. He always responds.

PAYMENT OPTIONS

ONLINE PAYMENT OPTIONS - online credit and debit card through our site
All products can be purchased by credit card, through HSBC - our payment provider's secure servers. We accept Amex, Mastercard and Visa. Our online payment process is completely secure and our VeriSign certificate gives you peace of mind - and we also deploy the latest secure payment card technology with Verified by Visa & MasterCard SecureCode - so, online shopping with IT Governance is as safe as houses!

If you prefer not to place an order across the Internet, please email or telephone us (+ 44 (0)845 070 1750, as above) and we can take your credit card details by telephone, fax or email, as you prefer.

PAYPAL

We are also able to accept payment by PayPal - just choose the PayPal option in the checkout process. You can also use any card accepted by PayPal to pay us - just choose PayPal (below the credit card entry details section in step 4 of the main checkout process) and follow the onscreen instructions.

OTHER ONLINE PAYMENT OPTIONS - avoiding our website
We are happy to take your credit card details by telephone or by fax, if you prefer. You can also pay by cheque, bankers draft or bank transfer. You can fax a purchase to us and we will contact you to arrange payment. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalise payment arrangements. 

Our fax number is + 44 (0)1353 662667

Once your payment has cleared our bank, we immediately despatch the goods to you, or e-mail you the download release code for what you have ordered, as the case may be.

CREDIT ACCOUNTS

LOCAL AUTHORITIES, GOVERNMENT, FINANCIAL INSTITUTIONS, LISTED COMPANIES AND OTHERS can open a credit account with us. We'd be delighted to assist.

Please email or telephone us to place your order and we will despatch the goods as soon as we have received your faxed purchase order.

VAT
Purchases from within the UK are subject to VAT, except for books. Purchases from outside the UK are not subject to VAT - except for orders from the EU, which are - unless you are VAT registered, in which case (in theory) you should be able to not pay the VAT - but the whole business of enabling EU entities who are VAT registered to not pay VAT is so complex and unreliable, that it is easier for us all if we apply VAT to everything. The rules would be much simpler if we'd made them.

Our VAT number is 834 1927 24. You automatically receive a full VAT invoice from us so you can re-claim the VAT.

TERMS AND CONDITIONS
All purchases are subject to our Terms and Conditions. 

PRIVACY

We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.

DELIVERY
Non-OGC eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.

Policies and procedures on CD-ROM, and analogue books and other products, will be despatched within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date. 
Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail (for downloadable policies and procedures) and despatched by standard mail, for all other products, on the published release date.

OGC Restrictions: ITILv3, M_o_R, MSP and Prince2 Electronic Versions of Soft Cover books

PDF Publications

Unfortunately, we have to manually create PDF download links for all OGC publications ordered in PDF format and we can thererfore only despatch them during UK office hours - 9am to 5pm, Monday to Friday.

There are a number of specific restrictions on the PDF versions of books published by the OGC, and these restrictions are enforced by a Digital Rights Management Technology.

• Single download: users are only allowed one attempt to download the PDFs;
• Single computer: PDFs can only be downloaded and stored on one computer; you will need Adobe Passport if you want to migrate the PDF to another computer, otherwise any attempt to copy, cut, paste or move the PDF may result in its corruption;
• Firewalls: you should be aware that many firewalls will block the download of PDFs (and zip files and so on)
• Single use: OGC PDFs are not networkable, can only be printed once and cannot be copied, cut or pasted.
• Adobe version: They can only be viewed using Adobe Acrobat 6.1 or 7 (not 8.0) and will need to be activated by visiting the Adobe DRM Activator website. Here are the Adobe v7.0 instructions for reading DRM e-Books: http://www.adobe.com/products/acrobat/pdfs/95003923_eBook_FAQ_UE.pdf

Here are the full HELP instructions for dealing with OGC Downloadable PDFs

Online subscriptions

Subscriptions for OGC products are annual, and are designed for individual identified users. You can purchase an annual licence online for one or more users, whose access to the OGC material will be controlled by user name and password.

Multi-user access

OGC publications are also available for multi-user online access and users are enabled to access the central OGC website for central access to the Complete ITIL Publication Suite. The online subscription replace the old ITIL CD-Roms and provides better viewing and access to the material and is, in most aspects, a preferable electronic medium for the ITIL material.

Access is managed centrally and any number of users can be provided with access details; once the purchased number of access licences is simultaneously active on the OGC site, further access will be prevented until one user logs out, thereby allowing another to log on. As a general guide, one concurrent user licence will support 10 core users of the material or 15 whose use is less frequent or spread geographically or temporally.

Multi-user access can be set up for any number of users, with access controlled through one or more of the following access methods:

• generic user name and password, which can enable a geographic spread of users to log on to the material;
• IP authentication, which enables all those users behind a specified IP address (or addresses) such as a firewall, to access the material;
• Direct authentication, which enables a link to be placed on, for instance, an extranet server, which will link a user directly to the material.

User names and passwords for individual users are generated at midnight GMT each business day and are emailed to all customers on the next business morning.

DELIVERY CHARGES

Delivery charges for analogue products that will be delivered by mail are calculated at the point of completing the checkout process and are based on a combination of weight and destination. Our delivery pricing is zoned in line with Parcel Force pricing and is, in most cases, lower than Parcel Force and other commercial carrier list rates. Delivery charges are added on to your total transaction amount.

Products purchased other than by credit card will be available for download, or will be despatched, as soon as payment has cleared our bank, or in line with any other agreement we make with you.

RISK IN DELIVERY

Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service. If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements. Countries affected include South Africa and Nigeria.

SOUTH ASIAN CUSTOMERS

We recognize that our South Asian customers operate in a different cost environment to many of our other customers. We therefore offer a membership option to bona fide South Asian organizations, which enables them to purchase, by credit card, ITGP books and toolkits from our website at uniquely low prices. These prices are only viewable by members. This option only applies to eBooks and toolkits (including our ISO 27001 ISMS Toolkit) we publish ourselves (identified by the occurrence on the product page of the itgp logo that is just above this paragraph), and is only available to South Asian organizations.

South Asian organizations and individuals who wish to join this scheme should go to this screen, and complete ALL the customer registration details. Once that is completed, please email (to servicecentre@itgovernance.co.uk) us a request to review those customer details and for you to be admitted to membership.

We reserve the right absolutely to refuse membership to individuals and organizations entirely at our own discretion. 

DIGITAL VOUCHERS

1. IT Governance digital vouchers are issued in accordance with the advertised promotion. They can be used as part payment against future purchases of digital IT Governance products (any product produced and marketed by IT Governance which has a digital - ie non-analogue - form) available for sale through www.itgovernance.co.uk at any time within the twelve month period following completion of the promotion. This therefore includes products that have not yet been launched.
2. Digital vouchers are issued to exactly the same net value (ie after the application of any discounts of any sort but before application of any shipping or tax surcharges) as any purchase made during the advertised qualifying period for the digital voucher promotion. They will obviously be applied to the same component of future transactions. There is no upper or lower limit, and no fixed increment, for the issue of digital vouchers.
3. Digital vouchers are not exercisable by anyone other than the person who made the qualifiying purchase and have no cash value at all. They cannot be transferred in any way to any other party and they can only be redeemed as described in 1, above. 
4. Digital vouchers will be issued by e-mail to all qualifying purchasers within three business days of the end of the relevant promotion period.