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Daniel McLean ITSM fiction series

Daniel McLean ITSM fiction series

SKU: 4399
Authors: Daniel McLean
Publishers: ITGP
Format: Softcover Bundle (5 books)
Availability: In stock
Stories in transforming ITIL best practice into operational success.

These innovative works of fiction demonstrate how ITIL® best practice can ensure the success of your IT process implementation projects. Follow Chris through his adventures in ITSM, and learn from his mistakes in the "Tips that would have helped Chris" chapter summaries.

Regular Price: £149.75
On Sale For: £134.75

Description

These innovative works of fiction demonstrate how ITIL® best practice can ensure the success of your IT process implementation projects. All of the material is based on real-life situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.

Each of the titles are also available individually for purchase. Please click on the title to learn more about it.

*please note this title was previously published under the title:
"No none of Us is as Strong as All of Us: Catalogs, Services and Portfolios"

Buy these five books and save £15.00

About the Author
Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel has been involved in the development and delivery of company-focused ITSM courseware.

             
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