Free PDF download: Adopting ITIL® 4 – A practical overview for beginners

ITIL®, currently at version 4, is the most widely adopted ITSM (IT service management) framework in the world.

This free paper provides a practical introduction for those new to ITIL.

Download this paper now to discover:

  • The benefits of adopting ITIL 4’s practices;
  • The SVS (service value system);
  • ITIL 4’s seven guiding principles;
  • The continual improvement model;
  • The four dimensions of service management;
  • Value streams and the service value chain;
  • The management practices defined in ITIL 4; and
  • The ITIL 4 certification scheme.

Download your free copy today to get to grips with ITIL 4.

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