Free PDF download: Adopting ITIL® 4 – A practical overview for beginners
ITIL®, currently at version 4, is the most widely adopted ITSM (IT service management) framework in the world.
This free paper provides a practical introduction for those new to ITIL.
Download this paper now to discover:
- The benefits of adopting ITIL 4’s practices;
- The SVS (service value system);
- ITIL 4’s seven guiding principles;
- The continual improvement model;
- The four dimensions of service management;
- Value streams and the service value chain;
- The management practices defined in ITIL 4; and
- The ITIL 4 certification scheme.
Download your free copy today to get to grips with ITIL 4.