Free PDF download: Adopting ITIL^® 4 – A practical overview for beginners

ITIL^®, currently at version 4, is the most widely adopted ITSM (IT service management) framework in the world.

This free paper provides a practical introduction for those new to ITIL.

Download this paper now to discover:

• The benefits of adopting ITIL 4’s practices;
• The SVS (service value system);
• ITIL 4’s seven guiding principles;
• The continual improvement model;
• The four dimensions of service management;
• Value streams and the service value chain;
• The management practices defined in ITIL 4; and
• The ITIL 4 certification scheme.

Download your free copy today to get to grips with ITIL 4.