Free PDF download: Adopting ITIL® 4 – A practical overview for beginners 

ITIL®, now at version 4, is the most widely adopted ITSM (IT service management) framework in the world. 

This free guide provides a practical introduction for those new to ITIL, covering:  


  • The benefits of adopting ITIL 4’s practices; 
  • The SVS (service value system); 
  • ITIL 4’s seven guiding principles; 
  • The continual improvement model; 
  • The four dimensions of service management; 
  • Value streams and the service value chain; 
  • The management practices defined in ITIL 4; and 
  • ITIL’s certification scheme. 

Download your free copy today and get to grips with ITIL 4.  

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