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Misuse of Cc and Bcc when emailing – Human patch e-learning course

Misuse of Cc and Bcc when emailing – Human patch e-learning course

SKU: 5001
Format: 1 - 10 users
Format: 11 - 50 users
Format: 51 - 100 users
Format: 101 - 149 users
Format: 1 - 10 users only

Erroneously sending an email to others using either Cc (carbon copy) or To, rather than Bcc (blind carbon copy), is one of the most common types of data breach. 

This ten-minute, interactive human patch e-learning course aims to educate employees on the risks and consequences of misusing the Cc and Bcc fields when emailing, and teaches users how to communicate securely and legally with large numbers of people. By educating your staff, you can reduce the risk of your organisation suffering an avoidable data breach.

This is a one-year, easily renewable licence, encouraging staff to retake the course each year, keeping the information fresh in their minds. The course is hosted on our learning management system (LMS), which is easily customised to add your branding and contact details. It’s accessible from anywhere, at any time – all you need is a compatible device and internet connection. What’s more, using our LMS gives you access to reports about your employees interaction with the courses, including their exam results. This enables you to ensure all employees finish the course and pass the exam, and is perfect to demonstrate compliance should you have an audit.

Introducing GRC eLearning

Our e-learning courses are hosted on the LMS of our sister company, GRC e-learning Limited. GRC eLearning Ltd are experts in customisation and bespoke e-learning solutions and offer free trials enabling you to take a closer look at the courses. Find out more about these services on GRC eLearning Ltd’s website.

Find out more:

Individual License
Corporate License
Price: £12.00
ex vat
per user


Course overview

The Misuse of Cc and Bcc when emailing - Human patch course

Data breaches caused by human error are becoming a common occurrence – and consistently, the specific cause identified is a lack of appropriate staff training.

Incidents in which data is sent to an incorrect recipient or where recipients are added to the incorrect field are preventable. Employee errors such as these pose a significant threat to data security within organisations and show that incidents do not just occur with malicious intent; they can also happen accidentally.

The ICO (Information Commissioner’s Office) issued a fine of £200,000 to the Independent Inquiry into Child Sexual Abuse for incorrectly sending a bulk email to 90 recipients rather than blind copying them in. A key reason for the fine was the lack of knowledge and training of staff relating to sending bulk emails. Under the EU GDPR (General Data Protection Regulation), preventable data breaches can incur significant fines (€20 million or 4% of annual global turnover - whichever is greater) and reputational damage. 

To combat and prevent these occurrences, we have developed this human patch e-learning course to help employees who handle and communicate sensitive data do so securely and legally.

Course objective

This course aims to explain the difference between Cc (carbon copy) and Bcc (blind carbon copy), and highlights the importance of using the correct option. It also explains how to send personal information via email in accordance with the GDPR (General Data Protection Regulation) and DPA (Data Protection Act 2018), and the consequences of data breaches.

Target audience

This non-technical course is suitable for all employees who need to be aware of the risks and consequences that come with misusing email. It will help them better understand how to communicate securely and legally via email. The course is suitable for organisations of all sizes and in all sectors.

The benefits of e-learning

E-learning is a quick, affordable and effective means of delivering training to multiple learners.

  • It is a quick, affordable and effective means of delivering training to multiple learners.
  • It provides systematic, consistent and repeatable training.
  • There are no travelling or other course attendance costs, as learners study from their desk and around their existing workload.
  • It is delivered over the Internet, so there are no additional technology or integration costs or challenges.
  • It can be deployed for existing employees and as part of an induction process for new starters.
  • It is a cost-effective solution: multi-user licences and multi-year contracts are available upon request.

Course contents

The Misuse of Cc and Bcc when emailing – Human patch course contents:

  • What are Cc and Bcc?
  • Examples of Cc and Bcc in use
  • Why is it important to understand Cc and Bcc?
  • Legal and business risks
  • What happens if you misuse Cc?
  • Case studies
  • Understanding what you are emailing

Course Features


The course will take approximately 10 minutes to complete.


The course assessment will include 8randomly selected multiple-choice questions. 


The course can be retaken as many times as needed until the pass mark has been achieved. 


A certificate will be issued to all staff that pass the test and will display their test score.

Additional Features

  • Customisation options

    As well as our off-the-shelf e-learning courses, we offer customised staff awareness e-learning courses. For more complex organisations that need an even greater level of control over course content, we also provide a fully bespoke service. Find out more 

  • Hosting options

    The course can be hosted and delivered from our LMS or from your own. Find out more

  • More than 150 users?

    For 150 or more users, please complete this short form for a tailored quote.

Additional information

Further information

For further information about our e-learning courses, or if you would like to book an online demo or get a tailored quote, please contact us on +44 (0)333 800 7000 or email us.

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