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Misuse of Cc and Bcc when emailing – Human patch e-learning course

Misuse of Cc and Bcc when emailing – Human patch e-learning course

SKU: 5001
Format: 1 - 10 users
Availability: Access provided 1-2 working days from purchase
Format: 11-50 users
Availability: Access provided 1-2 working days from purchase
Format: 51-100 users
Availability: Access provided 1-2 working days from purchase
Format: 101 - 149 users
Availability: Access provided 1-2 working days from purchase

Erroneously sending an email to others using either Cc (carbon copy) or To, rather than Bcc (blind carbon copy), is one of the most common types of data breach. 

The ICO (Information Commissioner’s Office) issued a fine of £200,000 to the Independent Inquiry into Child Sexual Abuse for incorrectly sending a bulk email to 90 recipients rather than blind copying them in. A key reason for the fine was the lack of knowledge and training of staff relating to sending bulk emails. Under the EU GDPR (General Data Protection Regulation), preventable data breaches can incur significant fines (€20 million or 4% of annual global turnover - whichever is greater) and reputational damage. 

This ten-minute, interactive human patch e-learning course aims to educate employees on the risks and consequences of misusing the Cc and Bcc fields when emailing, and teaches users how to communicate securely and legally with large numbers of people. By educating your staff, you can reduce the risk of your organisation suffering an avoidable data breach.

This is a one-year licence, with the course hosted on our LMS (learning management system). Customisation is not included.

Find out more about our customisation and hosting options >>

Contact us for a custom quote here.

Price: £12.00
ex vat


Educate employees of the risks of email misuse

Data breaches caused by human error are becoming a common occurrence – and consistently, the specific cause identified is a lack of appropriate staff training.

Incidents in which data is sent to an incorrect recipient or where recipients are added to the incorrect field are preventable. Employee errors such as these pose a significant threat to data security within organisations and show that incidents do not just occur with malicious intent; they can also happen accidentally.

To combat and prevent these occurrences, we have developed this human patch e-learning course to help employees who handle and communicate sensitive data do so securely and legally.

Benefits of e-learning:

E-learning is a quick, affordable and effective means of delivering training to multiple learners.

  • It provides systematic, consistent and repeatable training.
  • There are no travelling or other course attendance costs, as learners study from their desk and around their existing workload.
  • It is delivered over the Internet, so there are no additional technology or integration costs or challenges.

Target audience

This non-technical course is suitable for all employees who need to be aware of the risks and consequences that come with misusing email. It will help them better understand how to communicate securely and legally via email. The course is suitable for organisations of all sizes and in all sectors.


This course aims to explain the difference between Cc (carbon copy) and Bcc (blind carbon copy), and highlights the importance of using the correct option. It also explains how to send personal information via email in accordance with the GDPR (General Data Protection Regulation) and DPA (Data Protection Act 2018), and the consequences of data breaches.


  • Objectives
  • What are Cc and Bcc?
  • Examples of Cc and Bcc in use
  • Why is it important to understand Cc and Bcc?
  • Legal and business risks
  • What happens if you misuse Cc?
  • Case studies
  • Understanding what you are emailing
  • Assessment



10 minutes


10 multiple-choice questions


Opportunity to retake the test until the pass mark is achieved


Issued to all staff who pass the test


Additional Features

  • Customisation options – see more here.
  • Hosting options - the course can be hosted and delivered from our LMS or from your own – see more  here.
  • For 150 or more users, please complete this short form for a tailored quote. 

Contact us on +44 (0)333 800 7000 or email us for an online demo and a tailored quote.

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