E-learning 12-month Support Package

Overview

What are the support ticket completion times?

• Password resets: Within one working day
• Report requests: Within five working days
• New users: Within five working days
• Technical support: Initial response within 24 hours

Why choose IT Governance?

• Shop with confidence – more than 1,000 organisations use our e-learning courses, and we’ve trained more than 100,000 professionals.
• Industry experts develop our staff awareness training so you can be safe in the knowledge the content is accurate and up to date.
• Guaranteed results – track progress and run reports on completion for auditing purposes.
• Fast, easy deployment that’s compatible with any device, including desktop, mobile and tablet.
• Customise the learner experience by adding your company branding in the LMS (learning management system) and include links to relevant documents (e.g. social media policy).
• Flexible payment with annual renewals.
• Our e-learning team is on hand to support and guide you throughout the deployment.

GRC eLearning

This 12-month support package is delivered by our sister company, GRC eLearning Ltd. who create and develop the staff awareness training.

Once you have purchased your e-learning course, we will fulfil the account set up and registration process. Licences are allocated when users are created on the LMS. An email will then be sent to the delegate with login details and a link to the course.

We can also remove users, set up new starters, generate completion reports and support your staff throughout the year-long contract.

Have more than 1,500 users?

If you require support for more than 1,500 users, or you’d like more information about this service, please contact our service centre.