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E-learning 12-month Support Package

E-learning 12-month Support Package

SKU: 5058
Publishers: GRC eLearning
Format: 1 - 250 users
Availability: Contracts sent within 24 business hours
Format: 251 - 1,000 users
Availability: Contracts sent within 24 business hours
Format: 1,001 - 1,499 users
Availability: Contracts sent within 24 business hours
  • Save time and money with our e-learning support package which includes 12 months of unlimited administration and technical support.
  • Our team is on hand to assist you with licence fulfilment, account registration, reporting and setting up new starters, so you can focus on core business functions.
  • This package includes support for up to two administrators.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)333 800 7000.

Options:
Price: £750.00
ex vat

Description

Overview

 Log issues 24/7

We’ll respond within one working day – our business hours are open from 9:00 am to 5:00 pm, Monday to Friday. 

 Hosting options

We recommend this solution for organisations who host their e-learning courses on our LMS (learning management system).

 Cut your costs

Avoid the expense of individual support tickets (£150 plus VAT each) with this uncapped support package.

 Unlimited support

Uncapped support available as and when you need it.


What are the support ticket completion times?

  • Password resets: Within one working day
  • Report requests: Within five working days
  • New users: Within five working days
  • Technical support: Initial response within 24 hours

Why choose IT Governance for your staff awareness needs?

  • Our e-learning team is on hand to support and guide you throughout deployment.
  • Our staff awareness training is developed by industry experts so you can be safe in the knowledge the content is accurate and up to date.
  • Guarantee results – track progress and run reports on completion for auditing purposes.
  • Shop with confidence – more than 800 organisations use our e-learning courses, and we’ve trained more than 75,000 professionals.
  • Fast, easy deployment that’s compatible with any device, including desktop, mobile and tablet.

GRC eLearning

This 12-month support package is delivered by our sister company, GRC eLearning Ltd. who create and develop the staff awareness training.

Once you have purchased your e-learning course, we will fulfil the account set up and registration process. Licences are allocated when users are created on the LMS. An email will then be sent to the delegate with login details and a link to the course.

We can also remove users, set up new starters, generate completion reports and support your staff throughout the year-long contract.


Have more than 1,500 users?

If you require support for more than 1,500 users, or you’d like more information about this service, please contact our service centre.


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