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SIAM Foundation

SIAM Foundation Course

SKU: 5772
Format: 180 days online access
  • Fully accredited SIAM Foundation course.
  • Study duration: 18 hours.
  • No existing knowledge of SIAM (service integration and management) required.
  • Suitable for anyone interested in SIAM practices.
  • Easy-to-absorb lessons with video tutorials, study guides and quizzes.
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Price: £384.00
ex. VAT
Step 2 - Select number of delegates
Course overview

Course overview

This fully accredited SIAM Foundation course offers an introduction to SIAM for anyone involved or interested in using SIAM practices. The course includes 21 easy-to-absorb lessons that provide insight into the history of SIAM, its business drivers, roles, challenges, and the processes that support SIAM models. The course also covers SIAM terminology, concepts, structural elements, and challenges.

Are there any prerequisites for this course?

  • This course does not require any existing knowledge of SIAM.
  • However, knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
  • There are no prerequisites for the exam.
  • This course is provided by ITSM Zone, an accredited training organisation.
Course details

Lessons covered in this course:

  • Lesson 1: Introduction to SIAM
  • Lesson 2: Purpose and value
  • Lesson 3: The SIAM ecosystem
  • Lesson 4: SIAM structures
  • Lesson 5: SIAM roadmap part 1
  • Lesson 6: SIAM roadmap part 2
  • Lesson 7: SIAM roadmap part 3
  • Lesson 8: SIAM roadmap part 4
  • Lesson 9: SIAM roles and responsibilities part 1
  • Lesson 10: SIAM roles and responsibilities part 2
  • Lesson 11: SIAM roles and responsibilities part 3
  • Lesson 12: SIAM practices part 1
  • Lesson 13: SIAM practices part 2
  • Lesson 14: Processes part 1
  • Lesson 15: Processes part 2
  • Lesson 16: Challenges and risks part 1
  • Lesson 17: Challenges and risks part 2
  • Lesson 18: Challenges and risks part 3
  • Lesson 19: SIAM and other practices part 1
  • Lesson 20: SIAM and other practices part 2
  • Lesson 21: Exam preparation

Exam not included with this course.

The exam can be purchased and booked directly with ITSM Zone. SIAM Foundation online exam

  • Delivery method: Online, webcam proctored.
  • Duration: 60 minutes
  • Questions: 40
  • Format: Closed book, multiple choice
  • Pass mark: 65%

What qualifications will I receive?

SIAM Foundation



After you have completed your order, we will supply ITSM Zone with your email address and details of the course you have purchased. You will receive a welcome email from ITSM Zone within one working day containing instructions and important information about the online course you have purchased from us.

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