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ITIL Webinars

With some five million certified professionals, ITIL® is the most widely used ITSM (information technology service management) framework in the world. Since its last iteration (ITIL v3) around eight years ago, the ways we develop and use technology, and deliver IT services have significantly changed, particularly with the adoption of Cloud-based technologies.  

ITIL 4 builds on ITIL v3 by introducing the SVS (service value system), which is supported by seven guiding principles, aligned with agile, DevOps and lean methodologies.  

ITIL webinars on demand

ITIL 4: Bridging the IT services gap 


Delivered by IT Governance’s GRC consultancy manager, Alice Baker, this webinar looks at the differences between ITIL v3 and 4, and the key aspects to consider as part of your service management implementation.

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