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Today Translations

Today Translations is ‘first in sector’ to achieve ISO27001 certification, giving them the edge in secure communication

This case study details how IT Governance helped Today Translations achieve ISO27001 certification. Enter your email address at the bottom of this page if you would like a PDF version of this case study. Call us on +44 (0)333 800 7000 to discuss your own ISO27001 consultancy requirements.

Today Translations Case Study

Today Translations has been growing successfully for 13 years. The company’s client base features global organisations of all sizes, including some of the world’s leading names in legal, financial, and professional services. These clients all require secure translation services to protect their confidential information from malicious third parties. Protecting client data security is paramount in the legal and financial sectors, and Today Translations realised early on that there was a need for this much higher level of security when translating confidential information.

In order to demonstrate that their information security arrangements were among the best in the world, the organisation’s board resolved to gain UKAS-accredited ISO27001 certification.

"People deal with people they trust. Our clients want to know they can trust us with their information. Having the ISO27001 certification means our clients have absolute assurance that they are working with professionals who take quality and security very seriously.”

Background

Today Translations’ work involves handling a wide variety of often highly confidential information including compliance, regulatory and contractual documentation, as well as providing multilingual, security-cleared professionals for interpreting for events, meetings and conferences anywhere in the world.

Security is embedded in the culture of the organisation, which is an acknowledged leader in the market for both its excellent service levels and the care with which client data is protected.

Already an ISO9001-certified organisation, Today Translations employs talented people who are passionate about their work, and uses unique workflow software to ensure the highest quality.

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Requirements

Today Translations runs a complex operation and has adopted structures and workflows based on ISO standards.

Providing supply chain assurance – and indeed, securing the supply chain from the threats of fraud, theft and bribery and the subsequent damage to business – was a key requirement of the ISO27001 project.

Senior members of Today Translations’ management and the advisory team already had expertise in information security and total quality management (TQM). The latter is demonstrated by the company’s ISO9001:2008 certificate, which was issued by BSI. The organisation could therefore set out to achieve ISO27001 certification, knowing that the ISO management system approach to policies, procedures and controls was already fundamental to their business.

Process

The ISO27001 implementation team at Today Translations, led by operations manager Claire Brown, advisory board member Marc Baker, strategic change manager and counter fraud specialist and former head of the City of London Police fraud squad David Clarke, also sought the early assistance of ISO27001 experts. They knew that the task ahead involved assessing the risks that result from having such a global reach, and also that they would need to adapt all their systems to the detailed requirements of the ISO27001:2005 ISMS standard.

A key feature of the company’s service is their bespoke and secure CRM system, QCS+, and encrypted FTPS servers and secure communications channels. The team first set out to find a consultancy that could address these issues in the context of a completely paperless office, while at the same time helping them to select and implement appropriate controls across five continents. Claire and David sought quotes from four external consultancy organisations, including IT Governance Ltd, and then evaluated these on a points basis across a wide range of criteria. The result of this analysis was that IT Governance was selected.

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Outcome

To quote David, “Our systems have conformed to the ISO27001 standard for a number of years. We shall continue to use our bespoke CRM system QCS+, our encrypted FTPS servers and our secure communications channels, but with the added confidence that our policies, procedures and controls have been independently certified as meeting the detailed requirements of the Standard.”

As a result of professional advice given by IT Governance prior to our assessment, we have made changes within our offices to further strengthen what was already world-class security procedures and controls.

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Next steps

Today Translations prides itself on being the most security-conscious language and translation services agency in the UK – possibly even the world. They intend to continue to conduct regular penetration tests, and recommend IT Governance to their clients for this service, consultancy advice and support.

In the next six months, the company will transition to the 2013 version of ISO27001, drawing upon the expertise of IT Governance to achieve this goal rapidly and cost-effectively.

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Just as we have helped Today Translations to achieve certified ISO27001 compliance on time and within budget so we can help you. Call us now on +44 (0)333 800 7000.