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Hello %CustomerName%, 

Thank you for your order. (Order number: %OrderNumber%) 



You have booked the following course(s):

%DynamicContent% 



The next steps


In order to make sure that you're prepared for your training course(s), please follow these steps:

1. Please provide the required delegate information if you haven’t already done so. You can do this by clicking the ‘Add Delegate(s) and Dietary Requirement(s)’ link above, or by logging into your My Account page and scrolling down to ‘Course Details’, where you can select ‘Add Delegate(s)’. (Please note: if you are booking on behalf of other delegates, you must provide the required delegate information and a valid email address at this point.)

2. When you have added the required delegate information, the delegate(s) will receive an email with information about their upcoming training course(s). They will also be able to access their course material* and attendance certificate via their 'My Account' page, using the email address that was provided when they were added. (Please note: if you have added yourself as a delegate and your course starts within the next 7 days, then you will not receive this email. You will receive the reminder email stated in point 5, which includes all of the information that you need.)

3. If you need to edit your booking, you can do this via your My Account page under ’Edit Booking’. 

4. The delegate(s) attending the course will need to bring an electronic or printed copy of the course material to the venue when they start the training course. The delegate(s) can download their course material by logging into their My Account page and scrolling down to ‘Course Details’, where they will see a 'courseware.zip' file link under 'Download Course Material'. Please click on this link to download the course material.*

5. The delegate(s) attending the course will receive a reminder email seven days before starting the training course, which will include important information about the venue and course materials.  (Please note: if the delegate(s) do not receive this email, please ask them to check their spam folder.)

If you have any questions about adding, editing or managing delegates, please visit our Training Booking FAQs page, where you’ll find step-by-step guides on how to edit and manage your course bookings, as well as answers to many common queries.

*Course materials are available via your My Account page. You can access them from 20 days before the course start date and up until 5 days after the course ends. This excludes CEH, COBIT 5 Foundation, CGEIT and ISO 20000 Practitioner courses, in which case course materials will be emailed directly to the delegate(s) by a member of our Training Support Team. 

Many thanks,
IT Governance



Need help?

If you have any questions about your upcoming training course(s), please visit our Training Booking FAQs page where you’ll find the answers to many common queries. Alternatively, please get in touch via email, or by calling our Training Support Team on +44 (0)333 800 7000.


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