The Introduction to the ITIL Service Lifecycle - 2011 Edition (1 Year Online Subscription)

Description

Online access to the official introduction to the ITIL® 2011 service management framework

The advantages of online subscription are:

• Dynamic content
• Easy navigation
• Bookmarking
• History
• Cross-linking between chapters
• Pop-up glossary of terms
• Fully up-to-date content as soon as it becomes available with automatic updates.

ITIL® (the Information Technology Infrastructure Library) focuses on aligning IT services with business needs. Placing ITIL firmly in a readily-understandable context, the Introduction to the ITIL Service Lifecycle provides an thorough explanation of IT Service Management (ITSM) in general and ITIL 2001 in particular.

The Introduction to the ITIL Service Lifecycle explains the main ideas behind the new 2011 version of ITIL and runs through each of the five stages of the service lifecycle, covering lifecycle stages, governance and decision-making, the principles behind design and deployment, and operation and optimisation, demonstrating why the service lifecycle approach is best practice in today's ITSM.

Introduction to the ITIL Service Lifecycle includes:

• the basic concepts and benefits of the ITIL service lifecycle;
• a summary of each of the five stages of the lifecycle;
• references to the five core publications, providing an essential companion to them.

This publication is also available in various different formats or as part of a suite of online publications which includes all the core ITIL 2011 titles. Multiuser access is also available.

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