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The first of its kind on the market, this pocket guide provides formal best-practice guidance for integrating and managing the services of multiple third-party IT service providers.
Read this book and discover:
In today’s competitive marketplace, many organisations rely on the support of outsourced IT services that were historically performed by internal IT personnel.
This pocket guide explores the various characteristics of this IT operating model.
In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.
SIAM/MSI – An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explains:
If you’re thinking of moving from a single-source to a multi-source outsourcing model, this pocket guide has the answers to all of your questions.
David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).