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Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook - (Single Copies)

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook - (Single Copies)

SKU: 2791
Authors: itSMF UK
Publishers: TSO
Format: Softcover
ISBN13: 9780113314294
ISBN10: 0113314299
Published: 04 Nov 2013
Availability: In Stock
Format: Adobe eBook
ISBN13: 9780113314317
ISBN10: 0113314310
Pages: 179
Published: 20 Nov 2013
Availability: Always Available

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook is a quick-reference guide which
will help you as you study for the OSA ITIL Intermediate Capability stream exam. It is also suitable for use as a
practical reference resource in the workplace.

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Price: £10.95

Description

Authored and quality assured by itSMF UK 

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook covers the following processes and functions and how they contribute to the ITIL service lifecycle:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook has been fully updated in line with the 2011 edition of ITIL and is fully aligned to the Operational Support and Analysis (OSA) syllabus. It has been authored and quality assured by itSMF UK.

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook is also available in packs of 10 here: Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook – (Pack of 10).


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