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ITIL Service Strategy Online Course

ITIL Service Strategy Online Course

SKU: 4912
Format: ITIL Service Strategy Online Course (150 days)
Availability: Available within 24 business hours.
Overview:

Learn how to successfully implement Information Technology Infrastructure Library (ITIL) Service Strategy best practices, and how to define services, market spaces, customer assets and service assets within Service Strategy. Learn how to conduct strategic assessments, and understand how to manage demand for IT services.

Duration:

21 hours (minimum)

Exam:

Please note the exam is purchased separately.

Price: £472.00
ex vat
Description 
 

Who should attend this course?

Programme and project managers, account managers, finance managers, business development and capture managers, and service delivery managers.


Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
  • Tutor support included
Course details

ITIL Service Strategy online training course over?

The course will cover:

  • Service Strategy principles
  • Defining service and market spaces
  • Conducting strategic assessments
  • Financial management
  • Service portfolio management
  • Managing demand
  • Driving strategy through the service lifecycle
  • Critical success factors and risks

Course duration and times

Course duration is a minimum of 21 hours. You can choose from either a 90-day, or 150-day course.


CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Strategy online training course exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.


Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Strategy course should already hold the ITIL Foundation certificate.


Is there any pre-reading?

There is no recommended reading for this course.

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