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ITIL Continual Service Improvement Online Course (150 days)

ITIL Continual Service Improvement Online Course (150 days)

SKU: 4909
Format: ITIL Continual Service Improvement Online Course (150 days)
Availability: Delivered within 24 business hours


Price: £472.00
ex vat


Continual Service Improvement

With the ITIL® Continual Service Improvement (CSI) online course, learn how to implement ITIL CSI best practices and how ITIL CSI processes interact with other ITIL Service Lifecycle processes. Understand the roles and responsibilities within CSI and the activities and functions needed to achieve CSI excellence.

  • Study online at your own pace
  • 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

Course content:

  • Technology for CSI
  • Implementing CSI
  • Critical success factors and risks
  • CSI methods and techniques
  • Organisation for CSI

Course duration is 21 hours (minimum) and is worth 3 ITIL credits.

Course options: 150 days access is available.

Prerequisites: Those wishing to study the CSI course should already hold the ITIL Foundation certificate. A copy of the certificate will be requested upon purchase of this training course.

Exam details: Please be aware the exam is purchased separately.

The 90-minute CSI exam consists of 40 multiple choice questions. The pass mark is 70%. The exam can be taken online with a web proctor (PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the CSI course before requesting their exam voucher.

Suitable for: Data and network/operations managers, development and engineering staff, testing and QA managers, process and procedure engineers, application developers and managers, technical/process authors, account managers and anyone working in project/programme management and administration.

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