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Direct, Plan and Improve is one of the four ITIL 4 Managing Professional publications providing guidance and fundamental support for the Managing Professional certification pathway.
Pre-order now! This book is available for pre-order only. Full release is expected in January 2020.
ITIL is a globally adopted set of best practices for successful IT Service Management with links to training and certification.
Direct, Plan and Improve has developed from the previous ITIL Intermediate titles by re-shaping established IT Service Management practices in the wider context of customer experience; digital transformation and value streams; as well as embracing new ways of working, such as Lean, DevOps and Agile.
Direct, Plan and Improve offers essential guidance that organisations need to address new service management challenges and to maximise the full potential of modern technology.
The ‘ITIL 4 Managing Professional’ range consists of the four Higher Level ITIL 4 publications. It follows on from ITIL 4 Foundation. This title is suitable for: those familiar with ITIL 4 Foundation, those in roles managing stakeholders and customer journeys, to professionals experienced in using earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.