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ITIL® 2011 Foundation Handbook | IT Governance UK

ITIL® 2011 Foundation Handbook

SKU: 3771
Authors: itSMF UK
Publishers: TSO
Format: Adobe eBook
ISBN13: 9780113313518
ISBN10: 0113313519
Published: 31 Jan 2012
Availability: Immediate Download
Format: Softcover
ISBN13: 9780113313495
ISBN10: 0113313497
Pages: 310
Published: 31 Jan 2012
Availability: In Stock

This official pocket guide from the publisher of the ITIL® manuals is a quick reference that will help you to prepare for and pass the ITIL 2011 Foundation exam. Buy now for essential exam guidance.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)333 800 7000.

Price: £10.95


An essential reference tool for candidates preparing to take the ITIL Foundation exam.

Written in partnership with itSMF UK(the IT Service Management Forum), the official ITIL Foundation Handbook: 2011 Edition is fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus, and provides an introduction to the ITIL Service Lifecycle and an overview of the ITIL qualification scheme. It is also a key reference aid for managers, practitioners, vendors and consultants.

Product overview

The ITIL 2011 Foundation Handbook describes the key principles and practices of IT service management according to ITIL. It contains chapters on each of the components of the life cycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement.

The ITIL 2011 Foundation Handbook provides relevant information, and enough detail and breadth of coverage to enable students to study for their ITIL Foundation exam. It references relevant sections of the ITIL 2011 core manuals, which makes it easier for delegates to cross-reference this pocket guide with the five ITIL manuals and speed up the learning process, boosting the candidates' chances of passing the exam at the first attempt.

Copies of this handbook are also available in packs of ten, an ideal solution for ITIL Foundation courses.

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