If you've already adopted ITIL® best practice in your organisation then achieving ISO 20000 certification could be the ideal next step.
A growing number of organisations are working towards ISO 20000 certification to demonstrate that they are delivering first-class service management.
During this 3-day training course you will build on your existing ITIL knowledge, broadening your ITSM expertise to understand and apply the ISO 20000 standard. You will also have an opportunity to gain the APMG-accredited ISO 20000 Practitioner Certificate.
Simply book online to receive your booking confirmation and full joining instructions within 48 hours. We accept purchase orders from local authorities, government departments and other public-sector organisations, and will consider account facilities for large corporate customers. See our payment options page for details.Book today
ISO/IEC 20000 is the international standard for IT service management. Gaining ISO 20000 certification clearly demonstrates that you deliver a best practice approach to ITSM to your customers, partners, suppliers and staff.
Many recommendations in the ITIL Framework are reflected in the requirements of ISO 20000 and this 3-day course will build on your existing ITSM knowledge, enabling you to apply ISO 20000 to your organisation and assess its readiness for certification.
This Practitioner course is aimed at service management practitioners and ITSM consultants who wish to assist organisations in preparing for ISO 20000 audit and certification. You must hold the ITIL® Foundation certificate to attend this course.
During this course you will gain a clear understanding of the requirements of ISO 20000 and how it can be applied to IT service management in your organisation.
View the course contents »
To attain the ISO 20000 Practitioner certificate, candidates must score at least 50% in the 3 hour exam held in the final hours of the course. The ISO/IEC 20000 practitioner exam tests all syllabus topics and is an objective testing style exam, which is a complex style of multiple choice. It is an open book exam and Part 1 (only) of the ISO 20000 standard is used as a reference during the exam.
Dr Geoff Harmer has over 29 years experience in the IT industry and has been awarded Chartered Engineer (CEng), Fellow of the British Computer Society (FBCS), Chartered Information Technology Professional (CITP) and Certified in The Governance of Enterprise IT (CGEIT) status. He is an accredited lecturer for ITIL with the Information Systems Examination Board (ISEB), for COBIT with ISACA and for ISO 20000 with APMG (formerly itSMF). He is also an Associate Lecturer in Technology with the Open University (since 2000).
Candidates must hold the ISO 20000 Foundation Certificate or the ITIL® Foundation certificate. A copy of your certificate will need to be provided to the exam body c/o IT Governance before exam results can be released.
This ISO 20000 Practitioner training course includes:
This course is non-residential, but we can help you to find a hotel close to the training venue. To take advantage of this offer, drop us an email after you book your course. This course is can also be delivered in-house.
Book your training with us and learn everything you need to become a certified ISO 20000 practitioner:
Book four months in advance and save 15%
View available training dates and book online using the form at the top of this page.
To discuss your learning needs with our training experts.
Or download our booking form, complete it and fax to us on +44 (0) 1353 662667.
We accept purchase orders from local authorities, government departments, and other public sector organisations and will consider account facilities for large corporate customers. See our payment options page for details.
All bookings are subject to our terms and conditions.
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