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ISO20000 (ISO 20000) IT Service Management (Both Main Parts)

ISO20000 (ISO 20000) IT Service Management (Both Main Parts)

SKU: 164
Publishers: ISO/IEC
Format: Bundle
The ISO/IEC 20000 standard for IT Service Management (ITSM) details the requirements of a certified and robust Service Management System. Available in hardcopy or PDF format.
From £240.00

Key features of ISO 20000

  • Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
  • Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS. Giving you access to the bang-up-to-date specification.

Buy both main parts of ISO/IEC 20000, as PDF downloads or hard copies. The parts included are:

Purpose of ISO 20000

  1. ISO 2000 is often used by businesses that are going out to tender for their services
  2. The standard provides a consistent approach by all service providers in a supply chain
  3. ISO 2000 is used to benchmark IT service management
  4. Provides the basis for an independent assessment
  5. Demonstrates the ability to meet customer requirements
  6. Helps organisations to improve their services

ISO/IEC 20000-1 Update

ISO/IEC 20000-1 was revised and updated in 2011. The changes made to the standard are as follows:

  • An expanded introduction, additional requirements and updated definitions section
  • The standard has a new title Service management -- Part 1: Service Management System Requirements
  • Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
  • Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
  • New requirements for the management of new or changed services have been added
  • A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
  • The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
  • Problem Management and Incident Management processes have been aligned with ITIL®v3
  • More refined document and record control requirements
  • Revised and more in-depth requirements on supplier contracts
  • Added requirements on budgeting and accounting

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