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FastTrack™ ISO 20000 Consultancy

FastTrack™ ISO 20000 Consultancy

SKU: 4543
Format: Consultancy
Availability: Always available

This unique consultancy service helps outsourced service providers implement a robust service management system (SMS) and prepare for certification to ISO/IEC 20000-1:2018 within three months for a fixed price.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on +44 (0)333 800 7000.

For more information about this service or to get a tailored quote for your organisation, please enquire below and one of our experts will be in touch shortly.Enquire about this service

Are you planning to implement ISO 20000 but don’t know where to start?

Our FastTrack™ ISO 20000 consultancy service will help your organisation get ready for ISO 20000 certification within three months.

This offer is available at a fixed price to outsourced service providers with fewer than 25 employees, based in a single location.

Our extensive experience of IT service management (ITSM) programme implementations and ISO 20000 certifications means there is no need for you to invest significant time, money or effort into acquiring the right skills – we will take care of the entire implementation, from inception to certification..

The service includes:

  • A project scoping session to identify:
    • Requirements of the SMS;
    • Policies;
    • Business objectives; and
    • Critical procedures.
  • Development and implementation of a functional and effective SMS:
  • An SMS process inventory to meet the requirements of ISO/IEC 20000-1:2018.
  • All process and framework documentation.
  • Facilitation of the first management review meeting.
  • An internal SMS audit before certification, which will identify any additional recommendations to help make sure the certification audit is successful.
  • Guidance on the development and delivery of appropriate training and awareness content.
  • Help selecting a UKAS-accredited certification body that is able to respond to your need for reasonably priced and rapid certification.

Ongoing support and maintenance

To ensure ongoing certification to ISO/IEC 20000-1:2018 and continued monitoring and review, IT Governance is also able to provide, at an additional cost*, programme support in three ways:

  1. SMS maintenance – corrective and preventive actions, document updates and risk reviews.
  2. Internal audit service – checks that controls in place are working as expected and advice on how they can be improved.
  3. Attendance at certification audits – provision of an on-site lead auditee to answer the external auditor’s questions.

Certification fees

We will help you select a certification body whose fees will be appropriate and which can respond to your need for a rapid certification process. Our fees do not include the costs of UKAS-accredited certification, which are paid directly to the certification body.

Email us or call us +44 (0)333 800 7000 and find out how our IT service management/ISO 20000 consultancy is the best solution for your needs.



  • Expert advice throughout the lifecycle of the project – from inception to certification.
  • A clear, chronological plan that outlines defined roles and responsibilities, actions, and project requirements so you can assign resources appropriately.
  • Regular, scheduled site visits that maximise consultant time for data gathering and help you make sure your staff are available at key dates so that progress is not jeopardised.

Who will benefit from FastTrack ISO 20000 consultancy?

This service is specifically designed for outsourced service providers based in a single location, servicing internal users.

* The ongoing support and maintenance service is an optional addition, and is not included in the FastTrack price. We can provide a separate quote for this service.

Why IT Governance

Why IT Governance?

IT Governance’s consultancy team has significant experience in ISO 20000-1 and ITSM programme implementations, and boasts an extensive portfolio of client management system implementations and certifications. Our consultants have extensive experience of implementing other global standards and frameworks, including ISO 27001 (the information security management standard) and the Payment Card Industry Data Security Standard (PCI DSS).

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