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If you’ve achieved the ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value-stream-based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.
CDS is one of the ITIL 4 advanced modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.
ITIL 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL 4 CDS module.
The majority of this book is based on the official AXELOS® ITIL 4: Create, Deliver and Support publication and the associated CDS MP syllabus. It provides students with the information they need to pass the CDS exam, and help them become a successful practitioner.
Suitable for ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:
In addition to being an essential study aid, the author – a seasoned ITSM professional – provides additional guidance that you can lean on after your training and exam. She draws on her practical experience to offer advice and points to think about so that you can refer back to this book for years to come.
This book is part of Claire Agutter’s ITIL 4 series. For more information about the other books in the series, visit: www.itgovernancepublishing.co.uk/author/claire-agutter
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.
In today’s ever-changing, fast-moving, remote-working, global-reaching marketplace, the key to maintaining your competitive advantage, keeping your products and services relevant, and retaining your customers is responsiveness – being able to adapt the work that the organisation is doing at any time to align with the most current market, technology, competitive and corporate information available.
This is why PRINCE2 Agile is ideal for today’s corporate world. It combines the governance, due diligence and accountability that senior management requires with the responsiveness and flexibility that project delivery teams need to do their jobs most effectively.
The PRINCE2 Agile® Practical Implementation Guide – Step-by-step advice for every project type, Second edition explains how the structured, management-driven PRINCE2 project governance framework can work cohesively with team-driven, quality-focused, responsive Agile methods.
The guide provides an overview of PRINCE2 and Agile before detailing the combined PRINCE2 Agile governance and project management framework. It also offers expert guidance on how to implement the PRINCE2 Agile framework in your organisation, whether you have PRINCE2, Agile or waterfall structures in place, or no existing frameworks.
The key to successfully implementing PRINCE2 Agile is understanding how it brings together PRINCE2 and Agile best practices into a cohesive framework, and how to adapt that framework to meet your organisation's specific needs. This guide is structured to provide you with the core information that you need to understand how PRINCE2 Agile works, and implementation guidelines aligned to the needs of your organisation and projects.
Ideal for PRINCE2 Agile students, project managers, IT managers, senior managers, PRINCE2 users and Agile users, the guide will help you deliver high business value outcomes within the PRINCE2 Agile framework.
This hands-on guide will help you successfully deliver your projects – buy it today!
This guide is aligned to the official PRINCE2 Agile® guide, Third impression. PRINCE2 Agile® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Jamie Lynn Cooke has 29 years’ experience as a senior business analyst, project manager, programme manager and solutions consultant, working with more than 130 public- and private-sector organisations throughout Australia, Canada and the US.
Jamie is a Project Management Professional, Certified Scrum Product Owner and Certified ScrumMaster who has been working hands-on with Agile methods since 2003, and has researched hundreds of books and articles on Agile topics. She is a signatory to the Agile Manifesto, has attended numerous Agile seminars, and has worked with prominent consultants to promote Agile methods to organisations worldwide.
Jamie has a Bachelor of Science in Engineering Psychology (Human Factors Engineering) from Tufts University in Medford, Massachusetts, and a Graduate Certificate in e-Business/Business Informatics from the University of Canberra in Australia.
For information about Jamie’s other publications, please visit www.itgovernancepublishing.co.uk/author/jamie-lynn-cooke.
If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.
DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.
ITIL® 4 Drive Stakeholder Value (DSV) – Your companion to the ITIL 4 Managing Professional DSV certification is a study guide designed to help students pass the ITIL 4 DSV module.
The majority of this book is based on the official Axelos ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.
This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:
In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you’ve passed your exam.
Part of Claire Agutter’s ITIL 4 Series. For more information about the other books in the series, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.
A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.
To view all her publications, visit: itgovernancepublishing - Claire Agutter.
Project managers are under increasing pressure to deliver more with less time and fewer resources. The pace of change is relentless, with technological opportunities far beyond what we imagined a decade ago.
Adopting the Agile methodology helps organisations develop the flexibility and adaptability necessary in such fast-paced environments.
Agile can be frightening, as it represents a completely different approach from other project management methodologies that an organisation may be used to, and also changes the project audit and review processes. Using Agile for non-IT projects – such as the introduction of new products, refurbishing retail outlets, and even planning and running audits – means that general auditors and other reviewers, as well as IT specialist auditors are now having to understand Agile practices.
This guide discusses the following:
For experienced auditors and project management teams, this guide demonstrates how they can adapt and reuse audit skills that they may have gained during traditional waterfall, CCTA Risk Analysis and Management Method (CRAMM) or PRINCE2® implementation/audits. For those less experienced, it will encourage them to consider some of these good practices and their application to Agile audits.
A qualified accountant, Certified Information Systems Auditor® and Certified ScrumMaster, Chris has more than 30 years’ experience providing financial and IT advisory and risk management services. He worked for 16 years at a Big 4 accounting firm, where he managed a number of major IS audit and risk assignments. These included many project risk and business control reviews. He was head of information risk training in the UK and ran training courses overseas, including in India and Iceland. He has worked in a wide range of industry sectors, including oil and gas, public sector, and aviation and travel.
For the past fourteen years he has been an independent consultant specialising in financial, Sarbanes-Oxley (SOX) and operational controls for major enterprise resource planning (ERP) implementations at oil and gas enterprises. During this time, he has seen a significant change from traditional to Agile project management. He has developed a number of techniques and tools to provide effective controls and governance frameworks within these revised approaches.
Chris is now semi-retired but is still active as an author, book reviewer, trainer and international speaker.
For more information about Christopher’s other publications with ITGP, visit: https://www.itgovernancepublishing.co.uk/author/christopher-wright
This course is ideal if you want to advance your knowledge and take the next step in your GDPR career by becoming a DPO. Under the GDPR, DPOs are required to have a level of expertise in national and European data protection law, as well as in-depth knowledge of the Regulation. They must also have a good understanding of how to build, implement and manage data protection programmes.
This self-paced online combination course equips you with in-depth knowledge of the GDPR and the skills you need to meet the Regulation’s DPO requirements.
The Certified GDPR Foundation Self-Paced Online Training Course provides a comprehensive introduction to the GDPR, its implications and what it means for your organisation. It covers the six data protection principles, data subjects’ rights, securing personal data, reporting data breaches, and transferring personal data outside the UK.
The Certified GDPR Practitioner Self-Paced Online Training Course discusses how each aspect of the Regulation can be translated into implementation actions for your organisation. Understand how the GDPR applies in a real-world context with real-life examples.
Gain the knowledge and operational skills to fulfil the DPO role and understand how it fits with other departments in an organisation. The Certified Data Protection Officer (C-DPO) Accelerated Self-Paced Online Training Course uses practical examples and exercises to teach you how to monitor and maintain compliance with the GDPR.
Learn in easy, manageable bite-sized chunks, with short video modules.
Learn at a time, place and pace that suits you.
Comes with a learner guide to be read alongside the video modules and retained for future use.
Knowledge-check questions at the end of each module help you gauge what you’ve learned.
Developed by experienced privacy consultants and built on the foundations of our practical experience delivering data protection advice to organisations globally.
Taught by a real-world practitioner with extensive knowledge of implementing the requirements of the GDPR and maintaining compliance.
Staff who are responsible for or involved in ensuring their organisation becomes GDPR compliant, and staff who have been appointed as a DPO and require training to fulfil the role. Anyone looking to develop their career in GDPR or data protection with a professional qualification. These individuals include:
Find out how the Certified GDPR Foundation, Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course will help you enhance your knowledge and start or boost your career.
These courses are essential components of the following learning path:
Please note that this course can be purchased with or without the exams as required.
You will need a computer and a webcam for the duration of this course.
The self-paced online courses consist of modules of pre-recorded videos and exercises, which are available at any time for one year.
There are no prerequisites for taking these courses.
We strongly recommend purchasing and reading the following:
Candidates take the following exams set by IBITGQ (International Board for IT Governance Qualifications) at the end of the course.
This course is equivalent to:
49
CPD points
To achieve the C-DPO Professional qualification awarded by IBITGQ, you must provide evidence of 24 months of DPO work experience and 100 CPD learning hours.
All courses hold accreditations from IBITGQ (International Board for IT Governance Qualifications).
The Certified GDPR Foundation and Practitioner courses are also accredited by and CIISec (The Chartered Institute of Information Security) and satisfies the CIISec Knowledge Areas requirements at Level 1: A1, A2, A3, A4, A5, A6, A7, B2 and C3.
As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.
IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.
ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.
Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.
Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.
We want you to learn, qualify and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide or interest-led.
Structured learning, with clear direction and guidance from expert practitioners:
Learn and absorb material in a way that works for you:
The most effective learning method for professionals:
Learning as a team and building a culture of awareness:
After you have completed your order, you will receive a sales receipt and a “Thank you for your order” confirmation email with the following steps (if you don’t receive these emails, please check your junk folder).
You must provide the required delegate information and a valid email address that the delegate can access during the course. This applies whether you have made the booking for yourself or on behalf of someone else.
Please note: You are unable to change the email address of the delegate once it has been added. Please ensure it is correct before submitting.
If the delegate(s) is a new customer, they will receive an email from noreply@grcelearning.com with instructions on how to access the LMS (learning management system). If they don’t receive this email, please ask them to check their junk folder.
If you have accessed the LMS previously, please log in using your existing credentials. You can access the LMS any time from your My Account page.
Once you have logged in to the LMS, you can download the course material immediately.
Important information: Please read our examination guide before scheduling your exam.
Please note that all exams are now online, so delegates will need a pop-up enabled laptop to sit an exam. When you’re ready to take your exam, please log in to your My Account page, scroll down to the ‘Self-paced online training courses’ section and click the ‘Course completed’ button. A member of our team will then be in touch to provide exam details.