Skip to Main Content
Learn for less: Save 25% on high-quality instructor-led and self-paced foundation training. Find out more

Sorry, the page you're looking for cannot be found

 You may not have been able to visit your page because of:

   1. An out-of-date bookmark/favourite
   2. A search engine that has an out-of-date listing
   3. A mistyped address
   4. You don't have access to this page
   5. The requested resource was not found
   6. An error has occurred whilst processing your request

Are you looking for:

The Psychology of Information Security - Resolving conflicts between security compliance and human behaviour
Overview

Security programmes cannot succeed without considering people

When implementing security polices, information security professionals are constantly faced with a conflict between the security team and the rest of the business. They must ensure that their organisation is adequately addressing information security risks, whilst also communicating the value of security appropriately.

David Ferbrache, Technical Director at KPMG UK, says “No approach can ever succeed without considering people – and as a profession we need to look beyond our computers to understand the business, the culture of the organisations, and, most of all, how we can create a security environment which helps people feel free to actually do their job.”

By gaining an understanding of the psychology of information security, you can ensure your security programme is a success.


Augusta University’s Cyber Institute adopted the book “The Psychology of Information Security” as part of our Master’s in Information Security Management program because we feel that the human factor plays an important role in securing and defending an organization…We want our students to not only understand technical and managerial aspects of security, but psychological aspects as well.”

 -Director of Graduate Studies in Information Security Management, Augusta University


Understand human behaviour and users’ motivations

Based on insights gained from academic research and interviews with security professionals from various sectors, this essential guide explains the importance of careful risk management and reveals how to align a security programme with wider business objectives, providing methods and techniques to engage stakeholders and encourage buy-in.

The Psychology of Information Security redresses the balance by considering information security from both end users’ and security professionals’ perspectives, and helps you to understand how a security culture, that puts risk into context, promotes compliance.

Look inside this book


Contents 

  • Introduction to information security
  • Risk management
  • The complexity of risk management
  • Stakeholders and communication
  • Information security governance
  • Problems with policies
  • How security managers make decisions
  • How users make decisions
  • Security and usability
  • Security culture
  • The psychology of compliance
  • Conclusion – Changing the approach to security
  • Appendix: Analogies 
About the author

Leron Zinatullin

Leron Zinatullin (zinatullin.com) is an experienced risk consultant specialising in cyber security strategy, management and delivery. He has led large-scale, global, high-value security transformation projects with a view to improve cost performance and support business strategy.

He has extensive knowledge and practical experience in solving information security, privacy and architectural issues across multiple industry sectors.

He has an MSc in information security from University College London, where he focused on the human aspects of information security. His research was related to modelling conflicts between security compliance and human behaviour.

Insider Threat - A Guide to Understanding, Detecting, and Defending Against the Enemy from Within
Overview

Successfully build a defence programme against insider threats

This book – the most in-depth guide on the market – is the ideal resource for anyone looking to learn how a security culture based on international best practice can help mitigate the insider threat to your security.

Every type of organisation is vulnerable to insider abuse, errors or malicious attacks. These can impact reputation, operations and profitability, and expose data, harm the organisation, or deliver valuable intellectual property into competitors’ hands.

Insiders can be current or former employees, contractors, or other business partners who have been granted authorised access to networks, systems or data, and all of them can bypass security measures through legitimate means.

Insider Threat – A Guide to Understanding, Detecting, and Defending Against the Enemy from Within looks beyond perimeter protection tools and details how to build a defence programme using security controls from the international standards ISO 27001 and ISO 27002, and NIST SP 800-53.

Look inside this book


International best practice to implement a high-impact plan

Using international best practice, this in-depth guide will help you address:

  • Risk mitigation and the eight steps of a risk assessment
  • Staff training and awareness, and conducting background screening
  • Monitoring and auditing the activities of general and privileged users, and quickly responding to suspicious behaviours
  • Metrics to measure insider threat behaviour and mitigation
  • The challenge of external or temporary insiders (such as consultants, support contractors, partners, service providers, temporary employees)
  • Layering physical and digital defences to provide defence in depth
  • The importance of conducting regular penetration testing to evaluate security controls
  • Limiting, monitoring and controlling remote access and mobile device use
  • Ensuring supply-chain security
  • Maintaining an incident management capability
About the author

Dr Julie Mehan

Dr Julie Mehan is the founder and president of JEMStone Strategies and a principal cyber security analyst in a strategic consulting firm in Virginia. She has delivered cyber security and related privacy services to senior commercial, Department of Defense and federal government clients working in Italy, Australia, Canada, Belgium and the United States. Dr Mehan is also an associate professor at the University of Maryland University College, specialising in courses in cyber security , cyber terror, IT in organisations, and ethics in an Internet society.

Certified GDPR Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course
Description 

Certified GDPR Practitioner and C-DPO Accelerated training course outline

This course is ideal if you’re looking to advance your knowledge and now want to take the next step in your GDPR career by becoming a DPO. Under the GDPR, DPOs are required to have a level of expertise in national and European data protection law, as well as in-depth knowledge of the Regulation. They must also have a good understanding of how to build, implement and manage data protection programmes.

This combination course will equip you with in-depth knowledge of the GDPR and the skills you need to meet the Regulation’s DPO requirements.

Certified GDPR Practitioner training course outline

Learn from an experienced privacy consultant and gain a practical understanding of the GDPR. This course delves into the Regulation’s details, discussing how each aspect can be translated into implementation actions for your organisation. Understand how the GDPR applies in a real-world context with real-life examples.

Certified DPO Accelerated training course outline

Gain the knowledge and operational skills to fulfil the DPO role and understand how a DPO fits in with other departments of the organisation. This course uses practical examples and exercises, and will teach you how to monitor and maintain compliance with the GDPR.


Certified GDPR Practitioner and C-DPO Accelerated training course benefits

 Developed by experts

Designed and developed from our extensive experience gained advising on compliance with data privacy laws and related information security standards.

 Fast-track to certification

Successful completion of the course and included exam leads to the ISO 17024-certificated UK GDPR P, and the C-DPO Provisional Level qualification.

 A complete masterclass on GDPR requirements

Develop the operational skills and knowledge to perform the DPO role, and covers all the activities required to ensure and maintain GDPR compliance.

 Delivered by professionals

Delivered by experienced privacy consultants, this combination course offers practical examples and exercises to help you fulfil your duties.

 Hands-on-study

An experienced privacy consultant will use a combination of practical exercises and real-life examples.

 Achieve GDPR compliance

Develop the skills and understanding required to achieve and maintain GDPR compliance. 


Who should attend this course?

Staff who are responsible or involved in ensuring their organisation becomes GDPR compliant, and staff who have been appointed as a DPO and require training to fulfil the role. Anyone looking to develop their career in GDPR or data protection with a professional qualification. 

  • Data protection officer
  • Privacy manager
  • Data protection manager
  • Information security manager
  • IT manager
  • Project manager
  • Corporate governance manager
  • Risk and compliance manager
  • General or privacy counsel

Why choose IT Governance for your training needs?

  • We’re internationally recognised as the authority on GDPR – our team introduced the world’s first certified GDPR Foundation and Practitioner training course and the only one that’s ISO 17024- certificated and since then we have trained more than 8,000 professionals on the GDPR.
  • We offer more GDPR training dates and locations that anyone else.
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, instructor-led online, self-paced online, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* Terms and conditions apply

Course details

What does this training course cover?

  • What exactly constitutes personal data.
  • Accountability, a privacy compliance framework and a PIMS (personal information management system).
  • Lessons to be learned from common data security failures.
  • The six data processing principles – how to apply and demonstrate compliance to them.
  • The security of personal data.
  • An organisational risk management framework.
  • Legal requirements for a DPIA (data protection impact assessment).
  • How to conduct a DPIA with a dedicated tool.
  • Why and how to conduct a data mapping exercise.
  • The rights of data subjects.
  • Giving and withdrawing consent.
  • Handling DSARs (data subject access requests).
  • The roles of controllers and processors, and the relationships between them.
  • Transferring personal data outside the EU and the mechanisms for compliance.
  • How to become GDPR compliant using a compliance gap assessment tool.
  • The GDPR’s intersection with the PECR (Privacy and Electronic Communications Regulations), the FOIA (Freedom of Information Act), the Law Enforcement Directive and local implementation.
  • The requirements in respect of appointing a DPO, both for the appointee and the organisation.
  • How to achieve, monitor, maintain and demonstrate compliance.
  • The roles of controllers and processors, and the relationship and required contracts between them.
  • The Article 12 general conditions in respect of data subjects’ rights and how to facilitate them.
  • How to conduct a GDPR gap analysis.

What’s included in this course?

Course materials, lunch and the exams are all included in this course, as well as a DPIA tool and a GDPR compliance gap assessment tool.


What equipment should I bring?

You will be sent the course materials in advance of the course, so please bring them with you, as well as a pop-up-enabled laptop or tablet to sit the exams.


Course duration and times

Day 1: 9.30 am – 5.00 pm
Day 2: 9:15 am – 5:00 pm
Day 3: 9:15 am – 5:00 pm
Day 4: 9:15 am – 5:00 pm
Day 5: 9:30 am – 5:00 pm
Day 6: 9:15 am – 5:00 pm


Course locations

  • Learn from anywhere with our instructor-led Live Online courses, or Classroom / Live Online delivery options. Learn more.
  • Alternatively you can study in a classroom at one of our venues in London or Ely (Cambridgeshire).

Are there any prerequisites for this course?

Before joining this course, you must have knowledge of the EU GDPR and have passed the Certified EU GDPR Foundation examination.

Please make sure you revise the topics covered in the GDPR Foundation course before attending this combination training course, as they may be included in the exam.


Is there any recommended reading?

We strongly recommend you purchase and read the standard prior to attending the course:

Exams and qualifications

GDPR Practitioner and C-DPO exams

Attendees take the UK GDPR P examination at the end of day four:

  • A 90-minute, multiple-choice, ISO 17024-certificated exam set by IBITGQ.
  • Pass mark: 65%

The online C-DPO exam is taken on the final day of the course:

  • A four-hour exam set by IBITGQ consisting of 150 multiple-choice questions.
  • Pass mark: 75%

This course is equivalent to:

42

CPD points


What qualifications will I receive?

Candidates who pass the included exams are awarded the UK GDPR Practitioner (UK GDPR P) and C-DPO Provisional qualifications.

Please note that in order to get the C-DPO Professional level qualification, you must prove 24 months DPO work experience and 100 CPD learning hours.


Accreditation

All courses hold accreditations from IBITGQ (International Board for IT Governance Qualifications).

The Certified GDPR Practitioner courses is also accredited by CIISec (The Chartered Institute of Information Security) and satisfies the CIISec Knowledge Areas requirements at Level 1: A1, A2, A3, A4, A5, A6, A7, B2 and C3.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


Do I need to bring proof of identity?

Delegates must bring a form of photographic ID with them as the invigilator may request to check it prior to the exam.


How will I receive my exam results and certificates?

Provisional exam results will be given immediately after completing the exam; confirmed results will be issued within 10 working days, after which you’ll receive your certificate by email if you passed.


Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Ways to learn

Learn your way with our flexible delivery methods

We want you to learn, qualify and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide or interest-led.

Instructor-led public courses

Structured learning, with clear direction and guidance from expert practitioners:

  • Focused learning
  • Delivered by expert practitioners
  • Peer support
  • In-the-moment insights

Learn more

Self-paced online learning

Learn and absorb material in a way that works for you:

  • Study at your own pace
  • Cost-effective
  • Bite-sized learning
  • Fits around you

Learn more

Unique blended learning courses

The most effective learning method for professionals:

  • Work around lifestyle challenges
  • A more manageable programme
  • Tailored, mastery-based learning
  • Better learning outcomes

Learn more

In-house and corporate training

Learning as a team and building a culture of awareness:

  • Unique to you
  • Peace of mind
  • Improve teamwork
  • Maximise your budget

Learn more

FAQs

FAQs

Are there any prerequisites? 

Who should attend this training course? 

How long is this training course?  

Does the training course provide support from a live instructor?  

How long until I receive the course confirmation details?  

Who needs GDPR training?  

What qualifications do you need to be a data protection officer?  

How much do data protection officers earn?  

Who can be a data protection officer?  

Certified GDPR Foundation and Certified Data Protection Officer (C-DPO) Combination Training Course
Description 

Training course outline

Are you looking to become a DPO, or already performing the role? Under the GDPR you are required to have a level of expertise in both national and European data protection law, including in-depth knowledge of the Regulation. It is also essential to have a good understanding of how to build, implement and manage data protection programmes.

This combination course will provide you with in-depth knowledge of the GDPR and the requirements you need to meet in order to achieve GDPR compliance as a DPO.

Certified GDPR Foundation training course outline

Learn from an experienced privacy consultant and get a practical understanding of the GDPR. This course provides an overview of the Regulation’s key elements, including the different bands of data breach fines, the six data processing principles and the rights of data subjects. 

Certified DPO training course outline

The starting point for all prospective and current DPOs. This course is focused on developing the in-depth knowledge and skills needed to conduct the DPO role, including how to carry out data protection impact assessments and facilitating data subject access requests.


GDPR Foundation and C-DPO training course benefits

 Developed by experts

This combination course has been built on the foundations of our extensive practical experience delivering data protection support to clients.

 Fast-track to certification

Successful completion of the course and included exam leads to the ISO 17024-certificated UK GDPR F and the C-DPO Provisional Level qualification.

 A complete masterclass on GDPR requirements

Provides a complete introduction to the GDPR’s requirements, and covers all the activities required to plan, implement and maintain GDPR compliance.

 Delivered by professionals

Delivered by experienced privacy consultants, this combination course offers practical examples and exercises to help you fulfil your duties.

 Hands-on-study

An experienced privacy consultant will use a combination of practical exercises and real-life examples.

 Achieve GDPR compliance

Develop the skills required to achieve GDPR compliance for your organisation..


See what our previous learners think about this course

97%

of participants pass first time

96%

thought the trainer had good knowledge of the subject

93%

thought the trainer answered questions adequately

93%

thought the trainer supported individual requirements

“The course delivered everything that I hoped and more – a thoroughly enjoyable week of expertly presented material reinforced by interaction as a group – I know that I now know GDPR at a much deeper level as a result.”

- David

“Very professional! Excellent subject knowledge. Fantastic time management, structure, very organised. Always summarised throughout which was so helpful.”

- Sarah Jane


Who should attend this course?

Staff who have been appointed DPO who require training to perform the role, or individuals who would like to become a DPO. Anyone with a basic knowledge of data protection regulation and practices who is looking to develop their career with a professional qualification:

  • Privacy managers
  • Data protection managers
  • Information security managers
  • IT managers
  • Project managers
  • Corporate governance managers
  • Risk and compliance managers
  • General or privacy counsels

Why choose IT Governance for your training needs?

  • We’re internationally recognised as the authority on the GDPR – our team introduced the world’s first certified GDPR Foundation and Practitioner training course and the only one that’s ISO 17024-certificated. Since then, we have trained more than 8,000 professionals on the Regulation.
  • We offer more GDPR training dates and locations than anyone else.
  • Learn from anywhere – Our Classroom / Live Online delivery option enables you to attend either in person or online.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, instructor-led online, self-paced online, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* Terms and conditions apply

Course details

What does this course cover?

  • Bands of penalties and range of awards for breaches
  • Lawfulness of processing and consent
  • The six data processing principles
  • Special categories of personal data
  • The rights of data subjects, including DSARs (data subject access requests)
  • Controllers and processors
  • Data protection by design
  • Securing personal data
  • Reporting data breaches
  • How to perform a data protection impact assessment (DPIA)
  • The DPO role
  • Transferring personal data outside the EU
  • The powers of supervisory authorities
  • Lead supervisory authorities
  • The role of the European Data Protection Board
  • The legal background of the GDPR, and intersection with the PECR, freedom of information legislation, the Law Enforcement Directive and member state implementation approaches
  • The requirements in respect to the appointment of a DPO, and the requirements placed on the DPO and on the controller or processor
  • Informing and advising controllers or processors of their GDPR obligations
  • Demonstrating key training skills to better ‘inform and advise’
  • How to monitor compliance with the GDPR
  • The DPO role in relation to liaison with data subjects and with the supervisory authorities
  • The DPO’s role in awareness-raising and staff training
  • All aspects of the processing of personal data
  • The purpose of data inventories, data flow mapping and the records of processing required by Article 30
  • The DPO’s role in incident management and response and in data breach reporting
  • When and how to carry out a DPIA
  • The cross-border data processing requirements, particularly in relation to Cloud service providers

What’s included in this course?

  • A professional training venue with lunch and refreshments.
  • Full course materials (digital copy provided as a PDF file)
  • The UK GDPR F and C-DPO Provisional Level exam
  • A certificate of attendance.

What equipment should I bring?

You will be sent the course materials in advance, so please bring them with you, as well as a pop-up enabled laptop or tablet on which to sit the exams .


Course duration and times

Day 1: 9.30 am – 5.00 pm
Day 2: 9.30 am – 5.00 pm
Day 3: 9:15 am – 5:00 pm
Day 4: 9:15 am – 5:00 pm
Day 5: 9:30 am – 5:00 pm


Course locations

  • Learn from anywhere with our instructor-led Live Online courses, or Classroom / Live Online delivery options. Learn more.
  • Alternatively you can study in a classroom at one of our venues in London or Ely (Cambridgeshire).

Are there any prerequisites for this course?

There are no prerequisites for taking the GDPR Foundation course.

Before taking the C-DPO course, you must have passed the Certified UK GDPR Foundation examination.


Is there any pre-reading?

There is no pre-reading for the GDPR Foundation course.

For the C-DPO course, we strongly recommend you read at least one of the following:

Exams and qualifications

GDPR Foundation and C-DPO exams

Attendees take the UK GDPR F examination at the end of day 1:

  • A 60-minute, multiple-choice, ISO 17024-certificated exam set by IBITGQ.
  • Pass mark: 65%

The online C-DPO exam is taken on the final day of the course:

  • A four-hour exam set by IBITGQ consisting of 150 multiple-choice questions.
  • Pass mark: 75%

This course is equivalent to:

35

CPD points


What qualifications will I receive?

Candidates who pass the included exams are awarded the UK GDPR Foundation (UK GDPR F) and C-DPO Provisional qualifications.

Please note that in order get the C-DPO Professional level qualification awarded by IBITGQ, you must prove you have 24 months of DPO work experience and 100 CPD learning hours.


Accreditation

All courses hold accreditations from IBITGQ (International Board for IT Governance Qualifications).

The Certified GDPR Foundation course is also accredited by and CIISec (The Chartered Institute of Information Security) and satisfies the CIISec Knowledge Areas requirements at Level 1: A1, A2, A3, A4, A5, A6, A7, B2 and C3.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


How will I receive my exam results and certificates?

Provisional exam results will be given immediately after completing the exam; confirmed results will be issued within 10 working days, after which you’ll receive your certificate by email if you passed.


Do I need proof of identity to take the exam?

Candidates must have a form of photographic ID as the invigilator my request to check it before the exam.


Can exams be retaken?

Yes, if you are unsuccessful on the first attempt, you can retake the exam for an additional fee. You can email us to schedule the retest.


Your training pathway

This course is part of our training programme. You can download your training pathway below to find your next recommended courses.

   Download now

Ways to learn

Learn your way with our flexible delivery methods

We want you to learn, qualify and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide or interest-led.

Instructor-led public courses

Structured learning, with clear direction and guidance from expert practitioners:

  • Focused learning
  • Delivered by expert practitioners
  • Peer support
  • In-the-moment insights

Learn more

Self-paced online learning

Learn and absorb material in a way that works for you:

  • Study at your own pace
  • Cost-effective
  • Bite-sized learning
  • Fits around you

Learn more

Unique blended learning courses

The most effective learning method for professionals:

  • Work around lifestyle challenges
  • A more manageable programme
  • Tailored, mastery-based learning
  • Better learning outcomes

Learn more

In-house and corporate training

Learning as a team and building a culture of awareness:

  • Unique to you
  • Peace of mind
  • Improve teamwork
  • Maximise your budget

Learn more

FAQs

FAQs

Are there any prerequisites? 

Who should attend this training course? 

How long is this training course?  

Does the training course provide support from a live instructor?  

How long until I receive the course confirmation details?  

Who needs GDPR training?  

What qualifications do you need to be a data protection officer?  

How much do data protection officers earn?  

Who can be a data protection officer?  

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
Overview

What is ITIL 4?

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation’s wider business strategy.


The essential link between your ITIL qualification and the real world

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, and more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Itil licensed by axelos
About the author

Claire Agutter

Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.

A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.

To view all her publications, visit: itgovernancepublishing - Claire Agutter.

This website uses cookies. View our cookie policy
SAVE 25% ON
FOUNDATION TRAINING
Loading...