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ISO 22301:2019 and business continuity management – Understand how to plan, implement and enhance a business continuity management system (BCMS)
Overview

Safeguard your organisation’s future with business continuity management

Business continuity – planning for, protecting against and ensuring recovery from disruptive events – is more important than ever.

In an increasingly volatile world – exemplified by the COVID-19 pandemic – organisations are looking at business continuity from a fresh perspective. The illusion of business as a rampart against which the waves of the world break harmlessly is shattered; it is no longer possible to pretend that an organisation can weather all storms equally, or that the limited contingencies organisations develop are sufficient to protect them.

As a result, more and more organisations are looking to ISO 22301 – the international standard that defines the requirements for a BCMS – to safeguard their future.


ISO 22301 requirements and business continuity best practice

ISO 22301:2019 and business continuity management – Understand how to plan, implement and enhance a business continuity management system (BCMS) walks you through the requirements of ISO 22301:2019, explaining what they mean and how your organisation can achieve compliance. Whether you are seeking certification against the Standard or are simply looking to benefit from business continuity concepts and practices without developing a formal system, this book contains all you need to know.

It is an essential companion guide for those working in business continuity who are looking to introduce or optimise a BCMS aligned with ISO 22301. The book provides a comprehensive introduction to business continuity best practice, including:

  • Using ISO 22301
  • Context, interested parties and scope
  • Leadership, policy and responsibilities
  • Planning
  • Support
  • Operation
  • Business continuity strategies and solutions
  • Business continuity plans and procedures
  • Performance evaluation
  • Improvement
  • Certification

Suitable for business continuity managers, risk managers, compliance officers, senior managers, operations managers, project managers and consultants, this practical guide to ISO 22301 will show you how to develop and implement a BCMS so you can minimise the impact of a disaster on your business and continue to provide essential services to your customers, while reassuring all stakeholders that you take business continuity best practice seriously.

Minimise the impact of a disaster on your business with ISO 22301 – buy this book today!

About the author

Alan Calder

Alan Calder is the Group CEO of GRC International Group plc, the AIM-listed company that owns IT Governance Ltd. Alan is an acknowledged international cyber security guru, and a leading author on information security and IT governance issues. He has been involved in the development of a wide range of information security management training courses that have been accredited by IBITGQ (International Board for IT Governance Qualifications). Alan has consulted for clients across the globe and is a regular media commentator and speaker.

Certified GDPR Foundation and Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course
Description

Training course outline

This course is ideal if you are looking to advance your knowledge and take the next step in your GDPR career by becoming a DPO. Under the GDPR, DPOs are required to have a level of expertise in national and European data protection law, as well as in-depth knowledge of the Regulation. They must also have a good understanding of how to build, implement and manage data protection programmes.

This combination course will equip you with in-depth knowledge of the GDPR and the skills you need to meet the Regulation’s DPO requirements.

The Certified GDPR Foundation Training Course provides a comprehensive introduction to the GDPR, its implications and what it means for your organisation. It covers the six data protection principles, data subjects’ rights, securing personal data, reporting data breaches, and transferring personal data outside of the UK.

Learn from an experienced privacy consultant and get a practical understanding of the GDPR. The Certified GDPR Practitioner Training Course discusses how each aspect of the Regulation can be translated into implementation actions for your organisation. Understand how the GDPR applies in a real-world context with real-life examples.

Gain the knowledge and operational skills to fulfil the DPO role and understand how it fits in with other departments in an organisation. The Certified Data Protection Officer (C-DPO) Accelerated Training Course uses practical examples and exercises and will teach you how to monitor and maintain compliance with the GDPR.


Certified GDPR Foundation and Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course benefits

 Developed by experts

Designed and developed using our extensive experience gained advising on compliance with data privacy laws and related information security standards.

 Fast-track to certification

Successful completion of the course and included exam leads to the ISO 17024-certificated UK GDPR F, UK GDPR P and C-DPO Provisional Level qualifications.

 A complete masterclass on GDPR requirements

Develop the operational skills and knowledge to perform the DPO role, and all the activities required to ensure GDPR compliance.

 Delivered by professionals

Delivered by privacy consultants and trainers with over 10 years of experience.

 Hands-on-study

Advanced learning methodology using a combination of practical exercises and real-life examples.

 Achieve GDPR compliance

Develop the skills and understanding required to achieve and maintain GDPR compliance. 


Who should attend this course?

Staff who are responsible for or involved in ensuring their organisation becomes GDPR compliant, and staff who have been appointed as a DPO and require training to fulfil the role. Anyone looking to develop their career in GDPR or data protection with a professional qualification. These individuals include:

  • Data protection officers
  • Privacy managers
  • Data protection managers
  • Information security managers
  • IT managers
  • Project managers
  • Corporate governance managers
  • Risk and compliance managers
  • General or privacy counsels

Your Learning Path

Find out how the Certified GDPR Foundation and Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course will help you enhance your knowledge and start or boost your career.

The Certified GDPR Foundation, Certified GDPR Practitioner and Certified Data Protection Officer (C-DPO) Accelerated courses are essential components of the following learning path:


Why choose IT Governance for your training needs?

  • We’re internationally recognised as the authority on GDPR – our team introduced the world’s first certified GDPR Foundation and Practitioner training course and the only one that’s ISO 17024- certificated and since then we have trained more than 8,000 professionals on the GDPR.
  • We offer more GDPR training dates and locations that anyone else.
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, instructor-led online, self-paced online, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* Terms and conditions apply.

Course details

What does this training course cover?

Certified GDPR Foundation covers:

  • Key definitions and scope of the GDPR.
  • The six data protection principles.
  • Special categories of personal data.
  • The rights of data subjects, including DSARs (data access requests).
  • Controllers and processors.
  • Securing personal data.
  • Requirements for reporting data breaches and exceptions.
  • How to perform a DPIA (data protection impact assessment).
  • The DPO role.
  • The role of certifications in proving compliance.
  • Transferring personal data outside the UK.
  • The powers of the ICO (Information Commissioner’s Office).
  • The financial penalties that can be imposed for breaches.

Certified Data Protection Officer (C-DPO) Accelerated covers:

  • The GDPR’s intersection with the PECR (Privacy and Electronic Communications Regulations), freedom of information legislation, the Law Enforcement Directive and member state implementation.
  • The requirements in respect of appointing a DPO, the requirements placed on the DPO and those placed on the controller or processor.
  • How to achieve, monitor, maintain and demonstrate privacy compliance.
  • The roles of controllers and processors, and the relationship and required contracts between them.
  • The Article 12 general conditions in respect of data subjects’ rights and how to facilitate them.
  • The data processing requirements when transferring personal data to locations outside of the UK, particularly in relation to Cloud service providers.
  • How to conduct a GDPR gap analysis.

Certified GDPR Practitioner covers:

  • What constitutes personal data.
  • The six data protection principles – how to apply them and demonstrate compliance.
  • Determining how consent is given and withdrawn.
  • The rights of data subjects.
  • Handling data subject access requests (DSARs).
  • The roles of controllers and processors, and the relationships between them.
  • The DPO role.
  • The security of personal data.
  • Lessons to be learned from common data security failures.
  • Incident response and data breach reporting.
  • An organisational risk management framework.
  • Why and how to conduct a data flow mapping exercise.
  • Legal requirements for a DPIA.
  • How to conduct a DPIA with a DPIA tool.
  • Transferring personal data outside the UK and the mechanisms for compliance.
  • Remedies, liabilities and penalties.
  • Accountability, the privacy compliance framework and a PIMS (personal information management system).
  • Plan how to transition to, and demonstrate compliance with, the GDPR.
  • How to become GDPR compliant using a compliance gap assessment tool.

What’s included in this course?

Course materials and the exams are all included in this course, as well as a DPIA tool and a GDPR compliance gap assessment tool.


What equipment do I need?

You will need a laptop for the duration of your course and exam. Our course materials include an interactive PDF and an online quiz tool for knowledge testing. Full details on how to access each of the exams are provided by email 1–2 days before the exam dates.


Course duration and times

Day 1: 9:30 am – 5:00 pm
Day 2: 9:30 am – 5:00 pm
Day 3: 9:15 am – 5:00 pm
Day 4: 9:15 am – 5:00 pm
Day 5: 9:15 am – 4:30 pm
Day 6: 9:30 am – 5:00 pm
Day 7: 9:15 am – 5.00 pm


Course locations

  • Learn from anywhere with our instructor-led Live Online courses, or Classroom / Live Online delivery options. Learn more.
  • Alternatively, you can study in a classroom at one of our venues in London or Ely (Cambridgeshire).

Are there any prerequisites for this course?

There are no prerequisites for taking this course.


Is there any recommended reading?

We strongly recommend you purchase and read the following before attending the course:

Exams and qualifications

GDPR Foundation (UK GDPR F), GDPR Practitioner (UK GDPR P) and DPO Accelerated (C-DPO) exams

Candidates will take the following ISO 17024-certificated IBITGQ exams:

  • UK GDPR F (60 minutes, 40 questions, pass mark: 65%)
  • UK GDPR P (90 minutes, 40 questions, pass mark: 65%)
  • C-DPO (4 hours, 150 questions, pass mark: 75%)

This course is equivalent to:

49

CPD points


What qualifications will I receive?

  • Certified GDPR Foundation (UK GDPR F)
  • Certified GDPR Practitioner (UK GDPR P)
  • C-DPO Provisional (C-DPO)

To get the C-DPO Professional level qualification awarded by IBITGQ, you must provide evidence of 24 months of DPO work experience and 100 CPD learning hours.


Accreditation

All courses hold accreditations from IBITGQ (International Board for IT Governance Qualifications).

The Certified GDPR Foundation and Practitioner courses are also accredited by and CIISec (The Chartered Institute of Information Security) and satisfies the CIISec Knowledge Areas requirements at Level 1: A1, A2, A3, A4, A5, A6, A7, B2 and C3.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


How will I receive my exam results and certificates?

Provisional exam results will be given immediately after completing the exams. Confirmed results will be issued within ten working days with your certificate sent to your email address.


Do I need to bring proof of identity?

Candidates must have a form of photographic ID with them as the invigilator may request to check it before the exam.


Can exams be retaken?

Yes. If you are unsuccessful on the first attempt, you can retake the exam for an additional fee. You can email us to schedule the retest.

Ways to learn

Learn your way with our flexible delivery methods

We want you to learn, qualify and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide or interest-led.

Instructor-led public courses

Structured learning, with clear direction and guidance from expert practitioners:

  • Focused learning
  • Delivered by expert practitioners
  • Peer support
  • In-the-moment insights

Learn more

Self-paced online learning

Learn and absorb material in a way that works for you:

  • Study at your own pace
  • Cost-effective
  • Bite-sized learning
  • Fits around you

Learn more

Unique blended learning courses

The most effective learning method for professionals:

  • Work around lifestyle challenges
  • A more manageable programme
  • Tailored, mastery-based learning
  • Better learning outcomes

Learn more

In-house and corporate training

Learning as a team and building a culture of awareness:

  • Unique to you
  • Peace of mind
  • Improve teamwork
  • Maximise your budget

Learn more

Certified GDPR Foundation, Practitioner and Data Protection Officer (C-DPO) Accelerated Self-Paced Online Combination Training Course
Description

Training course outline

This course is ideal if you want to advance your knowledge and take the next step in your GDPR career by becoming a DPO. Under the GDPR, DPOs are required to have a level of expertise in national and European data protection law, as well as in-depth knowledge of the Regulation. They must also have a good understanding of how to build, implement and manage data protection programmes.

This self-paced online combination course equips you with in-depth knowledge of the GDPR and the skills you need to meet the Regulation’s DPO requirements.

The Certified GDPR Foundation Self-Paced Online Training Course provides a comprehensive introduction to the GDPR, its implications and what it means for your organisation. It covers the six data protection principles, data subjects’ rights, securing personal data, reporting data breaches, and transferring personal data outside the UK.

The Certified GDPR Practitioner Self-Paced Online Training Course discusses how each aspect of the Regulation can be translated into implementation actions for your organisation. Understand how the GDPR applies in a real-world context with real-life examples.

Gain the knowledge and operational skills to fulfil the DPO role and understand how it fits with other departments in an organisation. The Certified Data Protection Officer (C-DPO) Accelerated Self-Paced Online Training Course uses practical examples and exercises to teach you how to monitor and maintain compliance with the GDPR.


Certified GDPR Foundation, Practitioner and Data Protection Officer (C-DPO) Accelerated Self-Paced Online Combination Training Course benefits :

 Bite-sized learning

Learn in easy, manageable bite-sized chunks, with short video modules.

 Study at your own pace

Learn at a time, place and pace that suits you. 

 Learning support

Comes with a learner guide to be read alongside the video modules and retained for future use.

 Test your knowledge

Knowledge-check questions at the end of each module help you gauge what you’ve learned.

 Designed by experts

Developed by experienced privacy consultants and built on the foundations of our practical experience delivering data protection advice to organisations globally.

 Delivered by professionals

Taught by a real-world practitioner with extensive knowledge of implementing the requirements of the GDPR and maintaining compliance.


Who should attend this course?

Staff who are responsible for or involved in ensuring their organisation becomes GDPR compliant, and staff who have been appointed as a DPO and require training to fulfil the role. Anyone looking to develop their career in GDPR or data protection with a professional qualification. These individuals include:

  • Data protection officers
  • Privacy managers
  • Data protection managers
  • Information security managers
  • IT managers
  • Project managers
  • Corporate governance managers
  • Risk and compliance managers
  • General or privacy counsels

Your Learning Path

Find out how the Certified GDPR Foundation, Practitioner and Data Protection Officer (C-DPO) Accelerated Combination Training Course will help you enhance your knowledge and start or boost your career.

These courses are essential components of the following learning path:


Why choose IT Governance for your training needs?

  • We’re internationally recognised as the authority on GDPR – our team introduced the world’s first certified GDPR Foundation and Practitioner training course and the only one that’s ISO 17024- certificated and since then we have trained more than 8,000 professionals on the GDPR.
  • We offer more GDPR training dates and locations that anyone else.
  • Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.
  • Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.*
  • Choose the method that suits you – we offer classroom, instructor-led online, self-paced online, e-learning and in-house training options.
  • Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.
  • Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.

* Terms and conditions apply.

Course details

What does this training course cover?


Certified GDPR Foundation Self-Paced Online Training Course

  • Key definitions and the scope of the GDPR.
  • The six data protection principles.
  • Special categories of personal data.
  • The rights of data subjects, including data access requests.
  • Controllers and processors.
  • Securing personal data.
  • Requirements for reporting data breaches and exceptions.
  • How to perform a DPIA (data protection impact assessment).
  • The DPO role.
  • The role of certifications in proving compliance.
  • Transferring personal data outside the UK.
  • The powers of the Commissioner.
  • The bands of financial penalties that can be imposed for breaches.

Certified GDPR Practitioner Self-Paced Online Training Course

  • What constitutes personal data.
  • The six data protection principles – how to apply them and demonstrate compliance.
  • Determine how consent is given and withdrawn.
  • The rights of data subjects.
  • Handling DSARs (data subject access requests).
  • The roles of controllers and processors, and the relationships between them.
  • The DPO role.
  • The security of personal data.
  • Lessons to be learned from common data security failures.
  • Incident response and data breach reporting.
  • An organisational risk management framework.
  • Why and how to conduct a data flow mapping exercise.
  • Legal requirements for a DPIA.
  • How to conduct a DPIA with a DPIA tool.
  • Transferring personal data outside the UK and the mechanisms for compliance.
  • Remedies, liabilities and penalties.
  • Accountability, the privacy compliance framework and a PIMS (personal information management system).
  • How to transition to and demonstrate compliance with the GDPR.
  • How to become GDPR compliant using a gap assessment tool.

Certified Data Protection Officer (C-DPO) Accelerated Self-Paced Online Training Course

  • The legal background of the GDPR and its intersection with the PECR (Privacy and Electronic Communications Regulations), freedom of information legislation, the Law Enforcement Directive and EU member state implementation approaches.
  • Key changes in the UK GDPR and how it differs from the EU GDPR.
  • The practical implications of the Schrems II ruling with regard to UK–US data transfers and standard contractual clauses.
  • An update on the Statutory Instrument 419 and Keeling Schedules.
  • The requirements for the appointment of a DPO, and the demands placed on the DPO and on the controller or processor.
  • The responsibility to inform and advise controllers or processors of their GDPR obligations.
  • Essential skills to better ‘inform and advise’.
  • How to monitor compliance with the GDPR.
  • The DPO role in relation to liaison with data subjects and with supervisory authorities.
  • The DPO’s role in awareness-raising and staff training.
  • All aspects of the processing of personal data.
  • The purpose of data inventories, data flow mapping, and the records of processing required by Article 30.
  • The requirements around DSARs and the DPO’s role in facilitating them.
  • The DPO’s role in incident management and response and data breach reporting.
  • When and how to carry out a DPIA.
  • The data processing requirements when transferring personal data to the EU and other locations outside of the UK, particularly in relation to Cloud service providers.

What’s included in this course?

  • Full course materials (digital copy provided as a PDF file).
  • Access to our LMS (learning management system) for one year.
  • A Certified GDPR Foundation (UK GDPR F) exam voucher (if purchased).
  • A Certified GDPR Practitioner (UK GDPR P) exam voucher (if purchased).
  • A Certified Data Protection Officer (C-DPO) exam voucher (if purchased).
  • A certificate of attendance.
  • A monthly security bulletin from our information security experts to keep you up to date with the latest threats. To see an example, click here.

Please note that this course can be purchased with or without the exams as required.


What equipment do I need?

You will need a computer and a webcam for the duration of this course.


Course duration and times

The self-paced online courses consist of modules of pre-recorded videos and exercises, which are available at any time for one year.


Are there any prerequisites for this course?

There are no prerequisites for taking these courses.


Is there any recommended reading?

We strongly recommend purchasing and reading the following:

Exams and qualifications

Certified GDPR Foundation, Certified GDPR Practitioner and Certified Data Protection Officer exams

Candidates take the following exams set by IBITGQ (International Board for IT Governance Qualifications) at the end of the course.

  • UK GDPR F (60 minutes, 40 questions, pass mark: 65%)
  • UK GDPR P (90 minutes, 40 questions, pass mark: 65%)
  • C-DPO (4 hours, 150 questions, pass mark: 75%)

This course is equivalent to:

49

CPD points


What qualifications will I receive?

  • Certified GDPR Foundation (UK GDPR F)
  • Certified GDPR Practitioner (UK GDPR P)
  • Certified Data Protection Officer (C-DPO Provisional)

To achieve the C-DPO Professional qualification awarded by IBITGQ, you must provide evidence of 24 months of DPO work experience and 100 CPD learning hours.


Accreditation

All courses hold accreditations from IBITGQ (International Board for IT Governance Qualifications).

The Certified GDPR Foundation and Practitioner courses are also accredited by and CIISec (The Chartered Institute of Information Security) and satisfies the CIISec Knowledge Areas requirements at Level 1: A1, A2, A3, A4, A5, A6, A7, B2 and C3.

As a premier personnel certification body, IBITGQ specialises in certifying individuals who demonstrate exceptional proficiency in IT governance practices.

IBITGQ maintains accreditation to the ISO/IEC 17024:2012 standard, a globally recognised benchmark for conformity assessment. Accreditation by the International Accreditation Service (IAS) further underscores the course's commitment to meeting stringent certification requirements.

ISO 17024 certification is esteemed within the industry and universally acknowledged by employers worldwide. By aligning with this standard, our course ensures that your qualifications are not only recognised but also highly valued by employers across diverse sectors.

Upon successful completion of the course, you have the opportunity to validate your professional expertise by registering your qualification on the esteemed IBITGQ/GASQ successful candidate register. This platform serves as a testament to your commitment to excellence in IT governance, setting you apart as a distinguished professional in the field.


How will I receive my exam results and certificates?

  • Provisional exam results will be available immediately on completion of the exam. Confirmed exam results will be issued within ten working days from the date of the exam.
  • Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.
  • Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard copy exam certificates are not issued.

Can exams be retaken?

Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.

Ways to learn

Learn your way with our flexible delivery methods

We want you to learn, qualify and progress, and we are committed to providing learning options for all scenarios: deadline-driven, career-orientated, company-wide or interest-led.

Instructor-led public courses

Structured learning, with clear direction and guidance from expert practitioners:

  • Focused learning
  • Delivered by expert practitioners
  • Peer support
  • In-the-moment insights

Learn more

Self-paced online learning

Learn and absorb material in a way that works for you:

  • Study at your own pace
  • Cost-effective
  • Bite-sized learning
  • Fits around you

Learn more

Unique blended learning courses

The most effective learning method for professionals:

  • Work around lifestyle challenges
  • A more manageable programme
  • Tailored, mastery-based learning
  • Better learning outcomes

Learn more

In-house and corporate training

Learning as a team and building a culture of awareness:

  • Unique to you
  • Peace of mind
  • Improve teamwork
  • Maximise your budget

Learn more

Ways to learn

Fulfilment of your self-paced training course

After you have completed your order, you will receive a sales receipt and a “Thank you for your order” confirmation email with the following steps (if you don’t receive these emails, please check your junk folder).


Delegate information

You must provide the required delegate information and a valid email address that the delegate can access during the course. This applies whether you have made the booking for yourself or on behalf of someone else.

Please note: You are unable to change the email address of the delegate once it has been added. Please ensure it is correct before submitting.


Accessing the course

If the delegate(s) is a new customer, they will receive an email from noreply@grcelearning.com with instructions on how to access the LMS (learning management system). If they don’t receive this email, please ask them to check their junk folder.

If you have accessed the LMS previously, please log in using your existing credentials. You can access the LMS any time from your My Account page.

Once you have logged in to the LMS, you can download the course material immediately.


Exams

Important information: Please read our examination guide before scheduling your exam.

Please note that all exams are now online, so delegates will need a pop-up enabled laptop to sit an exam. When you’re ready to take your exam, please log in to your My Account page, scroll down to the ‘Self-paced online training courses’ section and click the ‘Course completed’ button. A member of our team will then be in touch to provide exam details.

An Education in Service Management – A guide to building a successful service management career and delivering organisational success
Overview

An Education in Service Management – A guide to building a successful service management career and delivering organisational success

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

  • Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
  • ITSM roles vary from service desk analyst to chief technology officer or consultant; and
  • As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.

Buy this book today to understand how to embark on a successful career in service management!

About the author

About the author

David’s career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognised as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization).

David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the ‘10 steps to digital transformation’ principle. He has also been a panellist on the “ITSM Crowd” and the “Service Management Leadership and Enterprise Digital” podcasts, where the discussions centred around enterprise service management and its future as an organisational enabler. He hosts his own YouTube channel titled “IT’s all about choices”.

David mentors people at various levels both in partnership with Reed within the ‘Women in Technology’ programme and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organisation, your colleagues, and for you as you develop your career.

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